Digital Banking Relationship Manager
2 weeks ago
Key Responsibilities:
Provide exceptional digital experiences to customers, enhancing their relationships and educating them on digital banking options.
Leverage technology to deploy low-cost digital mediums and scalable self-service models, aligning with changing customer preferences.
Achieve contact policy objectives, manage call handling, and ensure accurate logging and resolution of requests and complaints.
Meet defined objectives for portfolios under the VRM program, increase liabilities size, and penetration of products across family groups.
Conduct customer profiling and cross-servicing of identified service products, controlling attrition and ensuring adherence to processes and audit requirements.
Requirements:
Candidates from telesales backgrounds with outbound experience.
Industry experience in banking, insurance, NBFC, telecom, BPO, or call centers.
Additional Information:
Salary: ₹6,50,000 per year.
Employment type: Full-time.
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