Phone Banking Relationship Manager

6 days ago


Secunderabad, Telangana, India Abacus Consultants Full time

Job Summary

To provide a superior digital experience to our customers, enhancing their relationship while educating, encouraging, and inducing them to use digital mediums for banking transactions and needs. This role involves improving profitability through right product placement, leveraging technology to deploy low-cost digital mediums, and a scalable self-service model of affluent banking aligned with changing customer preferences.

Key Responsibilities

  • Enhance customer relationships through digital engagement
  • Improve profitability through effective product placement
  • Deploy low-cost digital mediums and scalable self-service models
  • Manage call handling and achieve contact policy defined standards
  • Accurately log and resolve requests and complaints
  • Ensure VRM meets defined objectives of portfolios
  • Increase liabilities size of relationships and penetration of products
  • Carry out profiling of customers and cross-servicing of identified service products
  • Control attrition of portfolio customers
  • Ensure adherence to process and audit requirements

Requirements

Looking for candidates from telesales background with experience in outbound sales. Industry experience in banking, insurance, NBFC, telecom, BPO, and call centre is preferred.

Additional Information

Salary: ₹6,50,000 per year. Employment type: Full-time.



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