Phone Banking Relationship Manager
1 week ago
Job Summary
To provide exceptional digital experiences for our customers, we are seeking a skilled Phone Banking Relationship Manager. The ideal candidate will enhance customer relationships, educate, encourage, and induce customers to use digital banking mediums while maintaining a personal touch.
Key Responsibilities
- Improve profitability by deploying low-cost digital mediums and scalable self-service models.
- Manage call handling according to defined standards and achieve contact policy objectives.
- Accurately log and resolve customer requests and complaints.
- Ensure the Virtual Relationship Manager meets defined portfolio objectives.
- Grow liabilities size, product penetration, and sales balance across all product segments.
- Carry out customer profiling and cross-servicing of identified service products.
- Control attrition and ensure adherence to process and audit requirements.
- Submit accurate and timely financial transactions and requests.
- Report MIS accurately and timely.
Requirements
We are looking for candidates from telesales backgrounds with outbound experience in industries such as banking, insurance, NBFC, telecom, BPO, and call centers.
Additional Information
Salary: 6,50,000 per year, Employment type: Full-time
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