Digital Banking Relationship Manager
4 weeks ago
Key Responsibilities:
• Deliver exceptional customer experiences through digital channels, ensuring consistent and superior service.
• Enhance customer relationships by educating, encouraging, and inducing them to use digital banking services, while maintaining a personal touch.
• Improve profitability by effectively placing products, leveraging technology, and deploying low-cost digital channels.
• Achieve contact policy objectives and manage call handling according to defined standards.
• Ensure accurate logging and resolution of customer requests and complaints.
• Drive the growth of the Virtual Relationship Manager (VRM) program, increasing liabilities, penetration of products, and sales across all segments.
• Conduct customer profiling and cross-servicing of identified products.
• Control attrition and ensure adherence to processes and audit requirements.
• Submit financial transactions and requests in a timely and accurate manner.
• Report key performance indicators (KPIs) accurately and on time.
Requirements:
• Candidates with a telesales background and experience in outbound sales.
• Industry experience in banking, insurance, NBFC, telecom, BPO, and call centers.
Additional Information:
• Salary: ₹ 6,50,000 per year.
• Employment type: Full-time.
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