Digital Banking Relationship Manager

4 weeks ago


Secunderabad, Telangana, India Abacus Consultants Full time

Key Responsibilities:

• Deliver exceptional customer experiences through digital channels, ensuring consistent and superior service.

• Enhance customer relationships by educating, encouraging, and inducing them to use digital banking services, while maintaining a personal touch.

• Improve profitability by effectively placing products, leveraging technology, and deploying low-cost digital channels.

• Achieve contact policy objectives and manage call handling according to defined standards.

• Ensure accurate logging and resolution of customer requests and complaints.

• Drive the growth of the Virtual Relationship Manager (VRM) program, increasing liabilities, penetration of products, and sales across all segments.

• Conduct customer profiling and cross-servicing of identified products.

• Control attrition and ensure adherence to processes and audit requirements.

• Submit financial transactions and requests in a timely and accurate manner.

• Report key performance indicators (KPIs) accurately and on time.

Requirements:

• Candidates with a telesales background and experience in outbound sales.

• Industry experience in banking, insurance, NBFC, telecom, BPO, and call centers.

Additional Information:

• Salary: ₹ 6,50,000 per year.

• Employment type: Full-time.



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