Digital Banking Relationship Manager Professional
2 hours ago
**Job Summary**
We are seeking a skilled Digital Banking Relationship Manager to join our team at Abacus Consultants. As a key member of our organization, you will play a vital role in delivering exceptional digital experiences to our customers.
**About the Role**
In this position, you will be responsible for enhancing customer relationships while educating and encouraging them to utilize digital mediums for their banking needs. You will work closely with our team to leverage technology and deploy low-cost digital solutions that meet changing customer preferences.
**Key Responsibilities**
- Improve profitability by deploying scalable self-service models and right product placement
- Achieve contact policy defined and manage call handling as per standards
- Accurately log and resolve requests and complaints
- Ensure the Virtual Relationship Manager meets defined objectives
- Grow liabilities size of relationship and penetration of products across family groups
- Manage sales balance across all product segments
- Carry out profiling of customers and cross-servicing of identified service products
- Control attrition of portfolio customers
**Requirements**
To succeed in this role, you should have experience in telesales or outbound sales, industry knowledge in Banking, Insurance, NBFC, Telecom, BPO, or call centre, and excellent communication skills.
**What We Offer**
We offer a competitive salary of approximately **₹6,50,000** per year, which is based on the market rates and your qualifications. This role is full-time and offers opportunities for growth and development within our organization.
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