Digital Banking Relationship Manager
7 days ago
About the Role:
As a Phone Banking Relationship Manager at Abacus Consultants, you will play a crucial part in enhancing the digital experience of our customers. Your primary objective will be to educate, encourage, and induce customers to use digital mediums for banking transactions and needs, while maintaining a connection to the bank for those who require it. This role involves improving profitability through strategic product placement and leveraging technology to implement cost-effective digital channels and scalable self-service models tailored to affluent banking. You will also be responsible for achieving contact policy defined and managing call handling according to set standards. Key responsibilities include accurate logging and resolution of requests and complaints, ensuring the Virtual Relationship Manager (VRM) meets defined objectives, and increasing liabilities size of relationships and penetration of products across family groups. Additionally, you will focus on sales balance across all product segments, portfolio size through grouping options, profiling of customers, cross-servicing of identified service products, attrition control of portfolio customers, adherence to process and audit requirements, and timely submission of financial transactions and requests. Effective communication and reporting skills are essential for success in this role.
Requirements:
We are seeking candidates with a background in Telesales and a strong understanding of the banking, insurance, NBFC, telecom, BPO, and call center industries. A full-time employment opportunity with a competitive salary and benefits package is offered. If you are passionate about delivering exceptional customer experiences and driving business growth through innovative solutions, we encourage you to apply for this exciting role.
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