Customer Service Coordinator
12 hours ago
We are seeking a highly skilled and detail-oriented Customer Service Coordinator to join our team at GreenTree Immigration. This is an exciting opportunity for someone who is passionate about delivering exceptional customer service and working in a fast-paced environment.
About the Role
This role will be responsible for providing administrative support to our clients, responding to their inquiries, and ensuring that they receive timely and accurate information. You will work closely with our team to resolve client concerns and provide solutions to their problems. Additionally, you will assist with maintaining office security, managing inventory, and performing other clerical duties as needed.
Responsibilities
- Greet and welcome clients, directing them to the appropriate person or office
- Respond to incoming phone calls, emails, and messages in a professional and courteous manner
- Maintain accurate records and databases, ensuring that all client information is up-to-date and secure
- Provide basic and accurate information to clients, either in person or via phone/email
- Assist with ordering office supplies, managing inventory, and performing other clerical duties as needed
Requirements
- 2+ years of experience in a customer-facing role, preferably in an immigration or visa services context
- Excellent communication and interpersonal skills, with the ability to build rapport with clients from diverse backgrounds
- Strong problem-solving and analytical skills, with the ability to think critically and creatively
- Ability to work independently and as part of a team, prioritizing tasks and managing multiple projects simultaneously
What We Offer
- Competitive salary: $40,000 - $60,000 per annum, depending on experience
- Comprehensive benefits package, including health insurance, paid time off, and professional development opportunities
- Collaborative and dynamic work environment, with a strong focus on teamwork and employee well-being
How to Apply
If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, please submit your application, including your resume and cover letter, to [GreenTree Immigration]. We look forward to hearing from you
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