Customer Service Logistics Coordinator

24 hours ago


Delhi, Delhi, India Wayo Full time

We are seeking a highly organized and detail-oriented Customer Service Logistics Coordinator to join our Operations team in Gurgaon and Bangalore. As a key member of our logistics team, you will be responsible for managing and coordinating daily dispatch activities, ensuring timely pick-ups and drop-offs, and resolving any driver partner or customer complaints related to assigned trips.

The ideal candidate will have 1-3 years of experience in dispatch management or a related field, excellent interpersonal and problem-solving skills, and the ability to multitask and work effectively under pressure. They should also be familiar with Delhi & NCR geography (Gurgaon location) or Bangalore (Bangalore location) and possess strong communication skills in both Hindi and English (for Gurgaon) or Kannada (for Bangalore).

Key responsibilities include:

  • Scheduling and coordinating dispatch activities for our fleet
  • Tracking and reporting dispatch metrics to higher management
  • Communicating with driver partners to ensure timely pick-ups and drop-offs
  • Addressing and resolving any driver partner or customer complaints related to assigned trips

A competitive salary of ₹8-12 lakhs per annum is offered to successful candidates. We also offer rotational shifts and days off, allowing for a healthy work-life balance. If you are a motivated and organized individual with a passion for logistics and customer service, we encourage you to apply for this exciting opportunity.



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