Customer Relationship Manager

3 days ago


Delhi, Delhi, India Thomas Global Logistics Private Limited Full time

Thomas Global Logistics Private Limited is seeking a skilled Customer Relationship Manager to join our team.

**Job Summary:**

We are looking for a highly motivated and experienced Customer Relationship Manager to oversee our customer service team and develop efficient methods for handling customer queries and/or issues. The ideal candidate will have strong leadership and communication skills, as well as the ability to analyze market trends and drive business growth.

**Responsibilities:**

The successful candidate will be responsible for:

  • Oversighting our customer service team to ensure high levels of customer satisfaction;
  • Collaborating with the sales team to develop efficient methods for handling customer queries and/or issues;
  • Setting customer satisfaction goals and working with the team to meet them on a consistent basis;
  • Interacting with customers on a daily basis, responding to their questions and guiding them to the appropriate service;
  • Managing and grooming team members to ensure they have the skills and knowledge required to deliver exceptional customer service;
  • Maintaining accurate records of customer interactions and identifying areas for improvement;
  • Developing and implementing strategies to increase customer satisfaction and retention rates;

**Requirements:**

To be successful in this role, you will need:

  • A Graduate degree or equivalent experience;
  • 5-7 years of experience in a customer-facing role, preferably in the logistics industry;
  • Excellent leadership and communication skills;
  • Ability to analyze market trends and drive business growth;
  • Strong problem-solving skills and attention to detail;
  • Knowledge of Advance Excel and other Microsoft Office applications;
  • Ability to work well in a team environment and adapt to changing priorities;

**What We Offer:**

In return for your hard work and dedication, we offer a competitive salary of ₹45,000 - ₹55,000 per month, depending on experience. You will also have the opportunity to work with a dynamic and supportive team, with a focus on personal and professional development.



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