Studio Operations Manager

3 weeks ago

Navi Mumbai, Maharashtra, India Hunarstreet Technologies Full time

We are seeking a highly skilled and experienced Assistant Studio Manager to lead the operations at our renowned tattoo company. The ideal candidate will have a strong background in retail management, excellent communication skills, and the ability to work effectively in a fast-paced team environment.

Key Responsibilities:
  • Foster a positive and energetic team spirit, enhancing collaboration between artists and team members.
  • Oversee day-to-day studio operations, ensuring a seamless experience for walk-in clients and delivering exceptional customer service.
  • Maintain studio hygiene and atmosphere in line with company standards, keeping the vibe upbeat and engaging.
  • Provide personalized service to create immersive and memorable experiences for each customer.
  • Adhere to studio SOPs and operational processes with precision.
  • Handle inbound client queries, manage appointments, and book consultations.
  • Organize training sessions for artists, focusing on skill development.
  • Implement and drive sales strategies, follow up with potential leads to boost studio sales.
  • Prepare team rosters and manage artist transfers and guest spots to ensure the studio is fully staffed.
  • Coordinate with the design team and clients to deliver artwork that meets expectations on time.
  • Collaborate with the HQ sales team to identify areas for improvement and increase sales.
  • Professionally manage customer complaints and objections.
  • Provide regular performance reports (daily, weekly, monthly) to the reporting manager.
  • Maintain accurate CRM data for better decision-making and business growth.
  • Manage daily cash flow, deposits, and record-keeping.
  • Oversee employee accommodations, ensuring cleanliness and a positive living environment.
Mandatory Skills:
  • Graduate in any stream.
  • Experience in industries like Real Estate, Automobile, or Jewellery is preferred but not mandatory.
  • Strong background in retail management is a plus.
  • Excellent verbal, written, and interpersonal communication skills.
  • Self-motivated with a strong focus on sales and customer service excellence.
  • Strong time management and multitasking skills.
  • Ability to work effectively with all levels of the organization and external clients.
  • Prior experience in customer service, sales, or operations management is an advantage.
  • Ability to perform well in a fast-paced, team-oriented environment.

management, retail management, customer service, operations management, studio, customer, operations, multitasking, interpersonal communication, time management, sales

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