Studio Operations Manager

2 weeks ago

Mumbai, Maharashtra, India Hunarstreet Technologies Full time

Job Title: Studio Operations Manager

Job Summary:

We are seeking a highly motivated and organized Studio Operations Manager to join our team at Hunarstreet Technologies. The successful candidate will be responsible for building and maintaining a high-energy positive team spirit, strengthening bonding between artists and other team players. Key responsibilities include managing day-to-day operations of the studio, overseeing walk-in clients, and providing exceptional service to customers to turn them into repeat clients.

Key Responsibilities:

  • Manage studio atmosphere and hygiene as per company standards
  • Provide personalized customer service to create an immersive experience for each customer
  • Strictly adhere to studio operational SOPs and processes
  • Handle inbound queries of clients, manage appointments, and book consultations
  • Arrange training sessions for artists for their skill development
  • Develop and implement sales strategies to increase studio sales and follow up with potential sales leads
  • Prepare a roster for the team and manage artist transfers and guest spots
  • Coordinate with the design team and clients to deliver designs on time and meet client expectations
  • Communicate with the HQ sales team to increase sales and identify process gaps to help the HQ improve processes
  • Manage customer complaints and objections in a professional and efficient manner
  • Provide daily, weekly, and monthly reports to the reporting manager to keep them informed of the studio's performance
  • Accurately maintain the CRM and data entry to improve data health and drive data-driven decisions for business growth
  • Manage daily cash and deposit it in the bank and update the records
  • Maintain employee accommodation provided by the company and be responsible for keeping it clean and free of nuisances

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