Studio Operations Manager

4 weeks ago

Mumbai, Maharashtra, India Hunarstreet Technologies Full time

Job Title: Studio Operations Manager

Job Summary:

We are seeking a highly motivated and organized Studio Operations Manager to join our team at Hunarstreet Technologies. The successful candidate will be responsible for managing the day-to-day operations of our premium tattoo studio, ensuring a high-energy positive team spirit and exceptional customer service.

Key Responsibilities:

  • Build and maintain a high-energy positive team spirit and strengthen bonding between artists and other team players.
  • Manage the day-to-day operations of the studio, including overseeing walk-in clients and providing exceptional service to customers.
  • Manage studio atmosphere and hygiene as per company standards.
  • Provide personalized customer service to create an immersive experience for each customer.
  • Strictly adhere to studio operational SOPs and processes.
  • Handle inbound queries of clients, manage appointments, book consultations, and arrange training sessions for artists.
  • Develop and implement sales strategies to increase studio sales and follow up with potential sales leads.
  • Prepare a roster for the team and manage artist transfers and guest spots.
  • Coordinate with the design team and clients to deliver designs on time and meet client expectations.
  • Communicate with the HQ sales team to increase sales and identify process gaps to help the HQ improve processes.
  • Manage customer complaints and objections in a professional and efficient manner.
  • Provide daily, weekly, and monthly reports to the reporting manager.
  • Maintain the CRM and data entry to improve data health and drive data-driven decisions for business growth.
  • Manage daily cash and deposit it in the bank and update the records.
  • Maintain employee accommodation provided by the company and be responsible for keeping it clean and free of nuisances.

Requirements:

  • Graduate (Any Stream)
  • Preferred Industry: Real Estate, Automobile, Jewellery
  • Good knowledge/background of the retail industry experience is preferred.
  • Excellent verbal, written, and interpersonal communication skills.
  • Must be a self-motivator and self-starter.
  • Focused on Sales and Quality customer service.
  • Solid time management skills.
  • Must be able to effectively deal with people at all levels inside and outside of the Company.
  • Prior experience in a similar role such as customer service, sales, or operations management could be beneficial.
  • Ability to multitask and successfully operate in a fast-paced team environment.

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