Studio Operations Manager

2 weeks ago

Navi Mumbai, Maharashtra, India Hunarstreet Technologies Full time
Job Title: Studio Operations Manager

About the Role:

We are seeking a highly skilled and experienced Studio Operations Manager to join our team at Hunarstreet Technologies. As a Studio Operations Manager, you will be responsible for overseeing the day-to-day operations of our tattoo studio, ensuring a seamless experience for walk-in clients and delivering exceptional customer service.

Key Responsibilities:

* Foster a positive and energetic team spirit, enhancing collaboration between artists and team members.
* Oversee studio operations, ensuring a seamless experience for walk-in clients and delivering exceptional customer service.
* Maintain studio hygiene and atmosphere in line with company standards, keeping the vibe upbeat and engaging.
* Provide personalized service to create immersive and memorable experiences for each customer.
* Adhere to studio SOPs and operational processes with precision.
* Handle inbound client queries, manage appointments, and book consultations.
* Organize training sessions for artists, focusing on skill development.
* Implement and drive sales strategies, follow up with potential leads to boost studio sales.
* Prepare team rosters and manage artist transfers and guest spots to ensure the studio is fully staffed.
* Collaborate with the design team and clients to deliver artwork that meets expectations on time.
* Collaborate with the HQ sales team to identify areas for improvement and increase sales.
* Professionally manage customer complaints and objections.
* Provide regular performance reports (daily, weekly, monthly) to the reporting manager.
* Maintain accurate CRM data for better decision-making and business growth.
* Manage daily cash flow deposits and record-keeping.

Requirements:

* Graduate in any stream.
* Experience in industries like Real Estate, Automobile, or Jewellery is preferred but not mandatory.
* Strong background in retail management is a plus.
* Excellent verbal, written, and interpersonal communication skills.
* Self-motivated with a strong focus on sales and customer service excellence.
* Strong time management and multitasking skills.
* Ability to work effectively with all levels of the organization and external clients.
* Prior experience in customer service, sales, or operations management is an advantage.
* Ability to perform well in a fast-paced, team-oriented environment.

What We Offer:

* Competitive salary and benefits package.
* Opportunities for professional growth and development.
* Collaborative and dynamic work environment.
* Recognition and rewards for outstanding performance.

How to Apply:

If you are a motivated and customer-focused individual with a passion for delivering exceptional customer experiences, please submit your application, including your resume and a cover letter, to [insert contact information].

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