Technical Support Operations Specialist
1 week ago
We are Sinch, a leading global communication Platform (cPaas) provider connecting businesses through our messaging, voice and video solutions.
By year's end, we will have close to 4000 employees in more than 50 countries, with an engineering hub in Noida. Our APIs and platform handle over 145 billion engagements annually.
Sinch, the 2nd largest cPaaS and messaging provider globally, seeks a Technical Support Operations Specialist at its Noida location in India.
The role offers a competitive salary of $80,000 per annum, commensurate with experience.
The Role- Key Responsibilities:
- Review operational frameworks, sales agreements, and contracts before processing.
- Oversee the Salesforce workflow and assign tickets to relevant stakeholders.
- Track progress on new accounts and ensure adherence to the new account release checklist.
- Monitor traffic and errors during troubleshooting.
- Maintain and communicate updates on new account releases to internal and external stakeholders.
- E nsure service level agreements (SLA) and turnaround times (TAT) for new account releases are met, addressing potential breaches proactively.
- Facilitate daily stand-up meetings among the technical support team, NAM team, and customer success team.
- Keep access forms and documents up-to-date for ISO and other audits.
- You will provide back-office support, manage ticket creation and closure in the CRM, collaborate closely with the client-facing team, validate data, and generate reports.
- Training and Development opportunities
- Private Health Insurance
- Work From Home/Hybrid options
- Subsidiary Lunch provided
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