Advanced Technical Support Specialist

5 days ago

Bengaluru Bangalore Hyderabad Secunderabad Telangana Gurgaon Gurugram, India beBeeSupport Full time US$ 90,000 - US$ 1,20,000
Technical Support Role

The mission of the Customer Experience organization is to empower customers to accelerate business value through differentiated customer experiences. We aim to build a future where customers achieve their business outcomes faster with technology that does more.

In this role, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.

This position requires strong technical support skills, troubleshooting expertise and ability to collaborate within and across teams.

We are looking for individuals with a passion for delivering customer success. The ideal candidate will have a degree in Computer Science or related field and 1+ years of technical support experience.

Key qualifications include fluency in reading, writing and speaking English, as well as ability to meet Microsoft security screening requirements.

Responsibilities include response and resolution of customer technical issues, readiness to lead or participate in building communities, development of specific technical and professional proficiency, and product/process improvement.

We offer a dynamic work environment where employees come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals.

Required Skills and Qualifications
  • Bachelor's degree in Computer Science, Information Technology (IT) or related field
  • 1+ years of technical support, technical consulting experience or information technology experience
  • Fluency in English language

Ability to meet Microsoft security screening requirements is also required.

Benefits

We offer a competitive compensation package, opportunities for career growth and development, and a collaborative work environment.

Others

We are an equal opportunities employer and welcome applications from diverse candidates.

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