Technical Support Specialist

2 days ago

Gurgaon Gurugram Bengaluru Bangalore Chennai, India beBeeSupport Full time ₹ 2,50,000 - ₹ 5,00,000

Job Title: Technical Support Specialist

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We are seeking a highly skilled Technical Support Specialist to join our team. As a key member of our support team, you will be responsible for providing technical assistance to customers via phone, email, or chat.

  • Customer Support: Respond to customer inquiries and resolve technical issues in a timely and professional manner.
  • Diagnostic Testing: Conduct diagnostic tests to identify the root cause of customer issues.
  • Technical Guidance: Provide technical guidance to customers and walk them through solutions to resolve their problems.
  • Team Collaboration: Collaborate with development teams to escalate and resolve complex technical issues.
  • Record Keeping: Maintain accurate records of customer interactions and issue resolutions in a CRM system.
  • Training and Development: Participate in the development and delivery of customer training and support materials.
  • Communication: Communicate with customers and internal stakeholders to provide status updates on issue resolution.

Requirements:

  • Technical Background: Strong technical background and understanding of hardware and software systems.
  • Communication Skills: Excellent communication and interpersonal skills.
  • CMS Experience: Experience with CRM and ticketing systems.

Benefits:

  • Opportunity to grow and develop your career in a dynamic and supportive environment.
  • Competitive salary and benefits package.

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