Advanced Technical Support Professional

4 days ago

Pune Chennai Hyderabad Secunderabad Telangana, India beBeeEndpoint Full time US$ 90,000 - US$ 1,20,000
Senior Endpoint Security Specialist

We are seeking a highly skilled Senior Endpoint Security Specialist to join our team. As a key member of our Endpoint Security team, you will be responsible for providing advanced technical support for SentinelOne agents installed on Windows endpoints.

In this role, you will work closely with frontline support, engineering, and product teams to ensure rapid resolution of critical customer problems. You will analyze logs, crash dumps, agent behavior, and OS-level events to diagnose and resolve complex technical problems.

You will also collaborate with Level 1 & 2 support teams to effectively handle escalated customer cases. Your responsibilities will include replicating, documenting, and escalating bugs or product limitations to Engineering or Product Management teams.

Additionally, you will assist in root cause analysis (RCA) and develop knowledge base (KB) articles and internal documentation. You will participate in incident response activities and coordinate with InfoSec teams for threat investigation or containment.

As a Senior Endpoint Security Specialist, you will stay updated on product changes, Windows OS internals, and emerging threat landscape trends. You will provide feedback to improve agent stability, performance, and threat detection on Windows endpoints.

Required Skills and Qualifications:

  • Strong hands-on experience with SentinelOne on Windows platforms.
  • In-depth understanding of Windows internals, including services, drivers, registry, Event Viewer, WMI, and networking.
  • Experience analyzing agent logs, forensic artifacts, and endpoint telemetry.
  • Familiarity with EDR, AV, and endpoint hardening best practices.
  • Proficient in PowerShell scripting and basic automation tasks.

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