Advanced Network Support Professional

4 days ago

Hyderabad, Telangana, India beBeeNetwork Full time ₹ 80,00,000 - ₹ 1,20,00,000
Job Title

The Advanced Network Support Professional plays a critical role in delivering technical support and operational excellence within the data domain. This position focuses on troubleshooting, root cause analysis, and implementing solutions to ensure optimal performance and security.

Key Responsibilities
  • Implement best practices in network management and support operations to ensure compliance with industry standards.
  • Provide advanced support for complex incidents escalated by analysts, performing root cause analysis and implementing effective solutions to resolve intricate technical issues.
  • Engage in value-adding activities such as updating and managing knowledge bases, training new team members, and coaching analysts to enhance overall team performance.
  • Resolve complex service tickets within agreed SLAs by collaborating with cross-functional support teams, ensuring seamless operations and robust security posture.
Skill Requirements
  • Advanced proficiency in data network technologies and troubleshooting techniques.
  • Strong analytical skills for performing root cause analysis and resolving complex technical issues.
  • Excellent communication skills for effective collaboration with team members and stakeholders.
  • Familiarity with IT service management tools and ticketing systems.
Certification
  • Optional but valuable: Cisco Certified Network Associate (CCNA)
  • Optional but valuable: CompTIA Network+ Certification
Benefits

This role offers opportunities for professional growth and development, with regular training and certification programs available. Our team is committed to delivering exceptional customer experiences and working collaboratively to achieve our goals.

Requirements

To succeed in this role, you will need strong technical skills, excellent communication abilities, and a commitment to delivering high-quality results. If you are a motivated and detail-oriented individual who enjoys solving complex problems, we encourage you to apply for this exciting opportunity.

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