Advanced Technical Support Professional

1 week ago


Pune Bengaluru Bangalore, India beBeeTechnical Full time US$ 80,000 - US$ 1,20,000
Technical Support Specialist

We are seeking a skilled Technical Support Specialist to provide advanced technical assistance and solutions to our international clients. The successful candidate will troubleshoot complex issues, ensure optimal system performance, and deliver exceptional customer service.

Responsibilities:
  • Provide expert-level technical support via various channels, including phone, email, and chat.
  • Diagnose and resolve complex technical issues related to software, hardware, networks, and systems.
  • Replicate customer environments and reported issues for accurate troubleshooting and resolution.
  • Escalate unresolved issues to higher-tier support teams or engineering departments.
  • Document all technical interactions, troubleshooting steps, and resolutions in the ticketing system.
Requirements:
  • Excellent verbal and written communication skills in English.
  • Strong technical troubleshooting and problem-solving abilities.
  • Experience with operating systems (e.g., Windows, Linux, macOS) and their architectures.
  • Familiarity with database concepts and querying (SQL).
  • Experience with remote diagnostic tools and support software.
  • Customer-focused with a strong commitment to delivering exceptional service.
  • Ability to work independently and as part of a global team.
Education:
  • Bachelor's degree in Computer Science, Information Technology, Engineering, or a related technical field.


  • Bengaluru, Karnataka, India beBeeTechnical Full time ₹ 1,41,00,000 - ₹ 2,01,00,000

    As a seasoned technical professional, you will serve as the final internal escalation point for platform and associated systems-related support requests.Key ResponsibilitiesInvestigate, troubleshoot, and resolve advanced technical issues that cannot be addressed by Tier 1 or Tier 2 support teams.Perform in-depth root cause analysis to identify and document...


  • Pune, Chennai, Hyderabad / Secunderabad, Telangana, India beBeeEndpoint Full time US$ 90,000 - US$ 1,20,000

    Senior Endpoint Security SpecialistWe are seeking a highly skilled Senior Endpoint Security Specialist to join our team. As a key member of our Endpoint Security team, you will be responsible for providing advanced technical support for SentinelOne agents installed on Windows endpoints.In this role, you will work closely with frontline support, engineering,...


  • Pune, Maharashtra, India beBeeTechnical Full time

    Job Title:An Advanced Technical Support SpecialistAbout the Role:This position plays a key part in an engineering team that shapes the future of our products. As an Advanced Technical Support Specialist, you will collaborate closely with engineering leadership to manage data collection and processing, document product specifications and processes, and create...


  • Bengaluru, Karnataka, India beBeeTechnical Full time ₹ 8,00,000 - ₹ 15,00,000

    We are seeking a skilled individual to fill the role of an Advanced Technical Support Specialist.Job Overview:This is an exciting opportunity for a highly motivated and experienced professional to join our team as a technical expert in L2 Support. The successful candidate will possess strong C programming skills and in-depth knowledge of Linux internals.Main...


  • Bengaluru, Karnataka, India beBeeTechnical Full time

    Job Title: Technical Support SpecialistAre you a detail-oriented and customer-focused professional seeking a challenging role in technical support?This position requires an individual who is passionate about providing top-notch assistance to clients, resolving complex issues, and continuously learning new skills.Key Responsibilities:Provide exceptional...


  • Bengaluru, Karnataka, India beBeeTechnical Full time ₹ 9,00,000 - ₹ 12,00,000

    Job Title: Technical Support ProfessionalWe are seeking a skilled technical support professional to provide high-quality assistance to our clients.This role involves delivering exceptional customer service, troubleshooting desktop computers, managing IT systems, and offering help desk support. The ideal candidate will possess excellent problem-solving...


  • Bengaluru / Bangalore, Hyderabad / Secunderabad, Telangana, Gurgaon / Gurugram, India beBeeSupport Full time US$ 90,000 - US$ 1,20,000

    Technical Support RoleThe mission of the Customer Experience organization is to empower customers to accelerate business value through differentiated customer experiences. We aim to build a future where customers achieve their business outcomes faster with technology that does more.In this role, you will own, troubleshoot and solve customer technical issues....


  • Pune, Bengaluru / Bangalore, Hyderabad / Secunderabad, Telangana, India beBeeTechnical Full time ₹ 4,00,000 - ₹ 8,00,000

    Job DescriptionGhrs Training is seeking a highly skilled IT Helpdesk Specialist to provide technical assistance in an international voice environment. This role is ideal for graduates with experience in technical support and a good understanding of Microsoft tools.Provide first-line technical support to international users via phone, addressing various...


  • Bengaluru / Bangalore, Hyderabad / Secunderabad, Telangana, India beBeeTechnical Full time ₹ 9,00,000 - ₹ 12,00,000

    Job Title:Application Technical SpecialistJob Description:We are seeking a skilled Application Technical Specialist to join our team. As an Application Technical Specialist, you will provide technical support to customers and internal teams who use various proprietary tools and applications, including Salesforce CRM.You will work with customers to...


  • Chennai, Pune, Bengaluru / Bangalore, India beBeeSupport Full time ₹ 2,50,000 - ₹ 5,00,000

    Job Title: Customer Support Specialist">The Customer Support Specialist will learn the intricacies of eMaint and Fluke Connect software products and deliver customer support to customers, partners, and internal team members via telephone, web meeting and chat technologies. This is a ground floor opportunity to join a growing team that supports advancement...