Advanced Technical Support Specialist
4 days ago
As a seasoned technical professional, you will serve as the final internal escalation point for platform and associated systems-related support requests.
Key Responsibilities- Investigate, troubleshoot, and resolve advanced technical issues that cannot be addressed by Tier 1 or Tier 2 support teams.
- Perform in-depth root cause analysis to identify and document knowledge base articles reducing future escalations.
- Collaborate with IT support teams to ensure seamless incident resolution and communicate effectively during critical incidents.
This role involves working in ticketing tools, coordinating with vendors and end users. Prior CRM or lead management experience is beneficial. Knowledge of Salesforce is advantageous.
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Advanced Technical Support Specialist
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