Senior Technical Support Professional

1 day ago

Bengaluru Bangalore Hyderabad Secunderabad Telangana, India beBeeTechnical Full time ₹ 9,00,000 - ₹ 12,00,000
Job Title:

Application Technical Specialist

Job Description:

We are seeking a skilled Application Technical Specialist to join our team. As an Application Technical Specialist, you will provide technical support to customers and internal teams who use various proprietary tools and applications, including Salesforce CRM.

You will work with customers to troubleshoot and resolve technical issues, drive issues towards resolution, engage with internal teams, and escalate cases when needed. The ideal candidate should have experience with identifying and diagnosing issues, a good grasp of web technologies, strong customer service instincts, and strong communication skills.

Key responsibilities include:

  • Triage, troubleshoot, and resolve customer issues in multiple queues with competing priorities.
  • Interact with users, customers, and team members via written communication, primarily through a customer support ticket.
  • Research problems and solutions, and collaborate with several team members and subject matter experts to pinpoint the root cause of complex software issues or recommend feature requests.
  • Work with internal customers, including sales and marketing teams, who use Salesforce CRM. Assist with fielding questions and resolving access or technical issues involving the sales process in Salesforce.
  • Work with external customers and partners, who use Google applications and tools for enterprise customers. Assist with access or technical issues, provision customers & partners with access to these applications and tools.
Required Skills and Qualifications:

The ideal candidate should have:

  • A BA/BS degree preferred, leaning towards a technical or analytical program such as engineering or math.
  • Years of prior experience providing technical customer support for Cloud applications and web technologies.
  • Familiarity with Salesforce is a must; SQL is preferred.
  • Good knowledge of CPQ/CLM.
  • Strong analytical skills with detail-orientation and an innate ability to drive issues towards resolution.
  • Ability to dig deep to identify recurring or unknown issues; and provide root-cause analysis.
  • Strong customer support skills, and the intuitive ability to handle people well.
  • Excellent verbal and written communication, including strong documentation skills.
  • Ability to work as a team player with a passion to learn and adapt to a rapidly changing environment.
Benefits:

As a valued member of our team, you will enjoy:

  • Opportunities to grow and develop your career.
  • Collaborative and dynamic work environment.
  • Flexible working arrangements, including remote work options.
Others:

Minimum 1.5-3 years of experience with L2 Level tasks worked done.

Experience with Salesforce CRM troubleshooting and application works required.

Advance SQL skills mandatory.

Remote role based in Bangalore/Hyd location.

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