Senior Technical Support Professional

1 day ago

Hyderabad, Telangana, India beBeeTechnical Full time ₹ 15,00,000 - ₹ 20,00,000
Job Description

We are looking for a seasoned Senior Support Engineer to join our team. The successful candidate will be responsible for providing top-notch support to customers and resolving technical issues in a timely manner.

The ideal candidate will have excellent communication skills, advanced troubleshooting abilities, and the ability to mentor junior engineers. Strong knowledge of relational databases, SQL, and ticketing software is also required.

As a Senior Support Engineer, you will be responsible for:

  • Providing Tier 1 and Tier 2 production support
  • Prioritizing workload and advancing technical problems where appropriate
  • Diagnosing, addressing, and following up on LIMS application issues
  • Driving process and automation improvements to optimize the support lifecycle
  • Performing root cause analysis and executing support escalation as needed
  • Building and maintaining How-To and Knowledge articles for end users and for support team
  • Initiating and leading technical design discussions within and across technical teams
  • Escalating urgent issues that require more in-depth knowledge to appropriate developers
Required Skills and Qualifications

To be successful in this role, you will need to possess:

  • 7+ years of experience as an Application Support Specialist in a distributed team
  • Excellent verbal, listening, and written communication skills
  • Advanced troubleshooting abilities, strong collaboration skills, and the ability to mentor junior engineers
  • Relational database expertise (Oracle, MySQL, or similar) and SQL skills
  • Good experience with ticketing software and workflows, such as Salesforce CRM, Jira ServiceDesk, or ServiceNow, including implementing and improving automation functionality
  • Expertise with logging tools such as Splunk as well as expertise with operating systems and application logs
  • Investigate and resolve issues by analyzing code, identifying root causes, and implementing solutions or workarounds
  • Experience with API testing tools such as Postman, Insomnia, CURL, etc.
  • Bachelor's degree is required - preferably in Engineering, Computer Science, Management Information Systems, or equivalent years of industry experience
Benefits

As a member of our team, you can expect:

  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment

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