Advanced Technical Support Specialist

1 day ago

Chennai, Tamil Nadu, India beBeeTechnician Full time ₹ 15,00,000 - ₹ 25,00,000

Service Technician Role Overview

This is an exciting opportunity to join a dynamic team as a Service Technician. In this role, you will be responsible for providing technical support and troubleshooting skills to resolve complex technical issues.

As a Service Technician, you will work closely with other IT staff to acquire additional technical and non-technical knowledge. You will also have the opportunity to participate in training and professional development programs to enhance your skills and advance your career.

Requirements
  • A minimum of 4 years of working experience in a related support service field
  • Strong working knowledge of accounting applications, such as CCH Engagement, Thomson GoSystem Tax, XCM, TaxCaddy and SurePrep (desired)
  • Experience supporting end-users in a Microsoft environment
  • Strong working knowledge of but not limited to – Microsoft Products including Teams, Microsoft 365, OneDrive, SharePoint, and Outlook
  • Associate degree in an IT related field or combination of education and technical training required
  • Windows 10/11, CompTIA A+, or CompTIA Network+ or Microsoft Azure certification
  • Experience troubleshooting computer and mobile device hardware
  • Foundational knowledge in video conferencing and audio-visual hardware
  • Understanding of networking fundamentals
  • Understanding of Basic ITIL Process, SLA, Priority & Severity Matrix
  • Self-motivated and dedicated to continual personal and professional improvement
  • Strong verbal and written communication skills are imperative for documentation and the translation of technical subjects to non-technical staff
  • Ability to lift up to 50lbs
  • Experience working in a public accounting, or other professional services, firm a plus
  • Willingness to travel to remote offices as needed

About Our Company Culture

We are committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. We believe that our employees are our greatest asset and strive to provide opportunities for growth and development.

Why Join Our Team?

Joining our team means being part of a dynamic and supportive community that values collaboration, innovation, and excellence. As a Service Technician, you will have the opportunity to make a real difference in the lives of our employees and contribute to the success of our organization.

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