Technical Support Expert

9 hours ago


Chennai, Tamil Nadu, India beBeeProductivity Full time ₹ 20,00,000 - ₹ 40,00,000

Customer Support Specialist Role

We are seeking a professional to fill the role of Product Support Specialist. This position is pivotal in delivering superior customer experience, requiring complex problem-solving and product knowledge enhancement.

Responsibilities:

  • Provide advanced technical support through various mediums.
  • Understand customer technical setup and utilize tools for API-related issues.
  • Offer optimal solutions using external tools like Salesforce, Netsuite, and Quickbooks.
  • Convert customer pain points into product capabilities.
  • Apply product knowledge to create easily understandable knowledge articles.
  • Follow a holistic approach to solve customer problems, providing solutions rather than answers.
  • Utilize industry experience to come up with innovative solutions increasing efficiency.

Qualifications/Skills Required:

  • Bachelor's degree in Computer Science or relevant certification/equivalent practical experience.
  • Proven experience working with APIs, frontend technologies like Javascript.
  • Excellent communication skills.
  • 1-5 years of experience in a customer-facing role for a SaaS product.
  • Prior experience with tools like Salesforce, Quickbooks, Xero, E-commerce platforms.


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