
Technical Support Expert
9 hours ago
Customer Support Specialist Role
We are seeking a professional to fill the role of Product Support Specialist. This position is pivotal in delivering superior customer experience, requiring complex problem-solving and product knowledge enhancement.
Responsibilities:
- Provide advanced technical support through various mediums.
- Understand customer technical setup and utilize tools for API-related issues.
- Offer optimal solutions using external tools like Salesforce, Netsuite, and Quickbooks.
- Convert customer pain points into product capabilities.
- Apply product knowledge to create easily understandable knowledge articles.
- Follow a holistic approach to solve customer problems, providing solutions rather than answers.
- Utilize industry experience to come up with innovative solutions increasing efficiency.
Qualifications/Skills Required:
- Bachelor's degree in Computer Science or relevant certification/equivalent practical experience.
- Proven experience working with APIs, frontend technologies like Javascript.
- Excellent communication skills.
- 1-5 years of experience in a customer-facing role for a SaaS product.
- Prior experience with tools like Salesforce, Quickbooks, Xero, E-commerce platforms.
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