Advanced Technical Product Support Expert

2 days ago

Chennai, Tamil Nadu, India beBeeProductSupport Full time ₹ 8,00,000 - ₹ 15,00,000
Product Support Professional Opportunity

We are seeking a skilled professional to play a pivotal role in delivering exceptional customer experiences by solving complex problems and reducing customer touch points.

This is an opportunity to join our team of dedicated professionals who strive to provide top-notch support to our customers. The ideal candidate will be highly skilled, able to work independently and as part of a team, and possess excellent communication skills.

  • Bachelor's degree in Computer Science or certification in relevant technologies or equivalent practical experience.
  • Proven experience working with APIs, frontend technologies like JavaScript.
  • Excellent problem-solving, logical thinking capabilities.
  • Familiarity with payment gateways, subscription management tools, and invoicing tools within the Fintech realm.

As a Product Support Specialist, you will have the opportunity to utilize your technical knowledge and skills to create easily understandable knowledge articles for self-serve capabilities, improve processes, and contribute to the success of our customers.

In this role, you will also have the flexibility to work in shifts, which requires adaptability and a commitment to delivering high-quality results. If you are passionate about providing exceptional customer experiences and are eager to take on new challenges, we encourage you to apply for this exciting opportunity.

About This Role

This position offers a unique combination of technical and interpersonal skills, making it an attractive opportunity for individuals who enjoy problem-solving and collaborating with others. As a member of our team, you will have access to ongoing training and development opportunities to enhance your skills and knowledge.

Key Responsibilities:
  1. Offer advanced technical product support via various mediums to clients.
  2. Develop in-depth knowledge of our product offerings.
  3. Create easily understandable knowledge articles for self-serve capabilities.
  4. Utilize industry experience to come up with innovative solutions that increase efficiency.
Requirements:
  • Bachelor's degree in Computer Science or certification in relevant technologies or equivalent practical experience.
  • Proven experience working with APIs, frontend technologies like JavaScript.
  • Excellent problem-solving, logical thinking capabilities.
  • Familiarity with payment gateways, subscription management tools, and invoicing tools within the Fintech realm.
About Us

We are a leading provider of innovative solutions for the Fintech industry. Our company values collaboration, innovation, and delivering exceptional customer experiences. We are committed to creating a supportive and inclusive work environment that fosters growth and development. If you share our values and are passionate about delivering exceptional customer experiences, we invite you to explore this exciting opportunity.

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