Product Support Expert

3 days ago

Chennai, Tamil Nadu, India beBeeCustomerSupport Full time ₹ 8,00,000 - ₹ 12,00,000
Product Support Specialist

We are seeking a Product Support Specialist to join our team and play a pivotal role in delivering exceptional customer experiences by solving complex problems and reducing customer touch points.

This role requires hands-on experience with API integrations, frontend technologies like JavaScript, exposure to software development life cycles (SDLC), and revenue management, all of which are essential to enhancing customer satisfaction and the overall success of our product offerings.

  • Offer advanced technical product support via various mediums to clients by developing in-depth knowledge of our product offerings.
  • Understand the technical setup of the customer and utilize tools like Postman to test and troubleshoot API-related issues.
  • Understand external tools like Salesforce, Netsuite, and Quickbooks that the product integrates with and provide optimal solutions.
  • Understand the pain points of the customers and convert them into product capabilities.
Responsibilities
  1. Apply the acquired product knowledge to create easily understandable knowledge articles that can help with self-serve capabilities.
  2. Follow a holistic approach to solving customer problems by providing solutions rather than answers to the customer's queries.
  3. Make use of industry experience to come up with innovative solutions that help increase efficiency.
Qualifications/Skills Required
  • Bachelor's degree in Computer Science or certification in relevant technologies or equivalent practical experience.
  • Proven experience working with APIs, frontend technologies like JavaScript.
  • Excellent communication skills.
  • 1-5 years of experience working in a customer-facing role for a SaaS product.
  • Prior experience working with at least one of the tools like Salesforce, Quickbooks, Xero, E-commerce platforms.

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