Expert Product Support Specialist

6 days ago

Chennai, Tamil Nadu, India beBeeSolution Full time ₹ 9,00,000 - ₹ 12,00,000
Technical Solution Engineer

We are seeking an experienced Technical Solution Engineer to join our team.

The ideal candidate will possess excellent communication skills, product knowledge, and expertise to handle daily customer-centric activities.

Key Responsibilities:

  • Respond to customer product inquiries via telephone or written email
  • Resolve customer concerns raised during installation, operation, maintenance, or product application or compatibility matters
  • Troubleshoot problems with hardware equipment and software applications and recommends corrective action
  • Document customer communication and recurring technical issues to support product quality programs and product development

Requirements:

  • Excellent interpersonal skills
  • Strong product knowledge and expertise
  • Able to troubleshoot complex technical issues
  • Effective communication and documentation skills
Key Qualifications

As a Technical Solution Engineer, you will be responsible for providing top-notch support to our customers. To succeed in this role, you must have:

  • Extensive knowledge of hardware equipment and software applications
  • Exceptional problem-solving skills
  • Excellent communication and interpersonal skills
  • Ability to work effectively in a fast-paced environment

We offer a competitive compensation package and opportunities for growth and professional development. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.

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