Expert Technical Support Specialist
4 days ago
The role of a senior support analyst is crucial in ensuring the smooth functioning of our CRM platform on Microsoft Dynamics 365 environment.
- This position plays an important part in maintaining the efficiency and productivity of our system by identifying and resolving technical issues promptly.
We are seeking a highly skilled and experienced professional to fill this key position. The ideal candidate will have excellent analytical and problem-solving skills, with the ability to work autonomously with minimal supervision.
- The selected candidate will be responsible for actively participating in AGILE ceremonies, ensuring proactive communication about challenges and opportunities as they arise.
- They will work closely with Service now and Azure DevOps to ensure Incidents and user stories are controlled and prioritized in a timely manner.
- Maintaining a service-oriented attitude and providing excellent service to system users, product owners, and scrum masters is essential for success in this role.
- Provide troubleshooting, workarounds, and prioritize bugs that cannot be treated by Level 1 support.
- Work collaboratively with the team to identify and resolve technical issues efficiently.
- Bachelor's degree in computer science, engineering, or information technology.
- Minimum 5 years of development and support experience preferably on the Microsoft .NET stack, JavaScript, and business applications.
- Fluency in English is mandatory, with any other languages being considered as an asset.
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