Technical Support Specialist

4 days ago

Chennai, Tamil Nadu, India beBeeTechnical Full time ₹ 56,70,000 - ₹ 64,50,000
Job Title:

Technical Support Specialist

Key Responsibilities:
  • Handle customer inquiries via phone, email, and chat with impeccable communication skills.
  • Identify issues, create Service Requests or Incidents, and resolve them promptly to maintain high customer satisfaction.
  • Flag priority incidents immediately to ensure timely resolution and keep incident records up-to-date.
  • Provide direct technical assistance to customers and exceed their expectations through exceptional problem-solving skills.
Requirements:
  • Exceptional verbal and written communication skills to interact with customers effectively.
  • Unparalleled listening and comprehension capabilities to understand customer needs.
  • Proven service industry front-line experience in handling high-value critical customers with a track record of excellent customer service.
  • Ability to capture important details on a call for documentation purposes.
Skills and Qualifications:
  • Customer handling skills to provide top-notch support.
  • Excellent communication skills to interact with customers effectively.
  • Fluency in English to communicate with global customers.
  • Experience and knowledge of MAC systems and operating issues to provide informed support.
Preferred Technical and Professional Expertise:
  • ITIL knowledge to manage service delivery efficiently.
  • Excellent problem-solving and analytical skills to resolve complex issues.
Benefits:
  • Opportunity to work with a dynamic team of technical professionals.
  • Chance to develop and enhance your technical skills and expertise.
  • Collaborative work environment that fosters growth and learning.
Others:

This role requires a strong passion for delivering exceptional customer service and a drive to continuously improve technical skills and knowledge. If you are a motivated and dedicated individual who is passionate about providing world-class support, we encourage you to apply for this exciting opportunity.

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