Technical Support Specialist

12 hours ago


Chennai, Tamil Nadu, India beBeeTechnical Full time ₹ 7,50,000 - ₹ 15,00,000
Our organization is looking for a highly skilled Technical Support Specialist to contribute to the success of our technical operations team.Job Responsibilities:
  • Investigate customer inquiries and resolve technical issues related to Network Devices, ensuring first interaction resolution.
  • Acquire in-depth knowledge about newly released products and recent updates.
  • Provide top-notch service by maintaining solid product expertise and fostering a friendly environment.
  • Upsell premium support contracts based on customer support entitlements.
Key Skills:
  • Exceptional communication skills with a strong ability to comprehend customer needs.
  • Critical thinking, decision-making capabilities, and focus on accuracy.
  • Proficiency in Internet troubleshooting, including Computers, Applications, Basic Networking, LAN, and WAN Technologies.
  • Customer-centric mindset with a drive to continually upgrade knowledge.
  • Ability to sell or upsell services.
  • Flexibility to work 24x7 shifts.
Desirable Traits:
  • Excellent English verbal skills.
  • Superior logical reasoning abilities.


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