Senior Technical Support Specialist

1 day ago

Chennai, Tamil Nadu, India beBeeCustomerSupport Full time ₹ 9,00,000 - ₹ 12,00,000
Job Description:

We are seeking a seasoned Technical Support Specialist to spearhead the delivery of exceptional customer support and drive business value through strategic leadership.

The ideal candidate will possess a deep understanding of technical support methodologies, CRM applications, and emerging technologies such as AI/ML, NLP/NLU, and database management systems.

Key Responsibilities:

  • Customer Onboarding: Collaborate with cross-functional teams to ensure seamless customer onboarding, product adoption, and ongoing support.
  • Tech Leadership: Provide guidance and mentorship to junior team members, driving knowledge sharing and skill development across the organization.
  • Customer Success: Analyze customer data to identify trends, opportunities, and areas for improvement, informing strategic decisions to drive business growth.

Required Skills and Qualifications:

  • Technical Expertise: Proficiency in CRM applications, including Salesforce, JIRA, Zoho, Freshdesk, and Zendesk.
  • Leadership Experience: Proven track record of managing high-performing technical support teams and processes.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to articulate complex technical concepts to both technical and non-technical stakeholders.

About the Role:

This is an exciting opportunity to join our dynamic team and make a meaningful impact on our customers' success. If you are a motivated and results-driven individual with a passion for delivering exceptional customer experiences, we encourage you to apply.

What We Offer:

A competitive salary, comprehensive benefits package, and opportunities for professional growth and development.

  • Senior Technical Specialist

    1 day ago

    Chennai, Tamil Nadu, India beBeeAutomation Full time ₹ 9,00,000 - ₹ 12,00,000

    Job Title: Senior Technical SpecialistObjective:To provide expert technical support for the installation, commissioning, and maintenance of industrial machinery and automation systems.Key Responsibilities:

  • IT Technical Support Specialist

    4 days ago

    Chennai, Tamil Nadu, India beBeeTechnical Full time

    Job Summary:\We are seeking a skilled and experienced IT specialist to join our team. The successful candidate will be responsible for providing technical support to end-users, troubleshooting hardware and software issues, and performing other related tasks.\

  • Senior Technical Specialist

    4 weeks ago

    Chennai, Tamil Nadu, India HCLTech Full time

    Designation SENIOR TECHNICAL SPECIALIST No of Positions 4 Skill Primary Microsoft Dynamics APPS -Microsoft Azure-Tools and Standards-Azure DevOps Job Family Development Posting About HCLTech HCLTech is a global technology company spread across 60 countries delivering industry-leading capabilities centered around digital engineering ...

  • Technical Support Specialist

    1 day ago

    Chennai, Tamil Nadu, India beBeeFieldService Full time ₹ 9,00,000 - ₹ 12,00,000

    About This Role: We are seeking a highly skilled Technical Support Specialist to provide comprehensive, end-to-end support to our customers. Main Responsibilities: Deliver high-quality technical assistance, from initial equipment installation to handling breakdown calls and machine problems. Collaborate with customers to coordinate pre-installation...

  • Technical Support Specialist

    23 hours ago

    Chennai, Tamil Nadu, India beBeeTechnical Full time ₹ 9,00,000 - ₹ 12,00,000

    Job Position: Technical Support SpecialistWe are seeking a seasoned professional with a strong background in technical support, customer service, and communication to provide remote assistance for our global teams.The ideal candidate will be responsible for managing and tracking tickets, delivering exceptional customer experiences, and contributing to the...

  • Technical Support Specialist

    12 hours ago

    Chennai, Tamil Nadu, India beBeeTechnical Full time ₹ 7,50,000 - ₹ 15,00,000

    Our organization is looking for a highly skilled Technical Support Specialist to contribute to the success of our technical operations team.Job Responsibilities:Investigate customer inquiries and resolve technical issues related to Network Devices, ensuring first interaction resolution.Acquire in-depth knowledge about newly released products and recent...

  • IT Technical Support Specialist

    1 day ago

    Chennai, Tamil Nadu, India beBeeTechnical Full time ₹ 6,00,000 - ₹ 8,00,000

    Job Title: IT Support SpecialistJob Description:Our organization is seeking a skilled IT Support Specialist to provide top-notch technical assistance to our staff. This role involves delivering remote support for onshore and offshore teams, managing and tracking tickets in the Service-Now system, and providing tier I & II support for user management,...

  • Technical Support Specialist

    4 days ago

    Chennai, Tamil Nadu, India beBeeTechnical Full time ₹ 56,70,000 - ₹ 64,50,000

    Job Title:Technical Support SpecialistKey Responsibilities:Handle customer inquiries via phone, email, and chat with impeccable communication skills.Identify issues, create Service Requests or Incidents, and resolve them promptly to maintain high customer satisfaction.Flag priority incidents immediately to ensure timely resolution and keep incident records...

  • Senior Technical Support Specialist

    2 days ago

    Chennai, Tamil Nadu, India beBeeSoftware Full time ₹ 2,00,00,000 - ₹ 2,50,00,000

    Job Summary">We are seeking an experienced technical support specialist to deliver high-level customer service and ensure products meet customer expectations.">The ideal candidate should have strong analytical skills, be capable of diagnosing code issues, and suggest effective alternatives.">Key Responsibilities:">Provide efficient customer service by...

  • Expert Technical Support Specialist

    4 days ago

    Chennai, Tamil Nadu, India beBeeSkillful Full time ₹ 20,00,000 - ₹ 25,00,000

    Job Title: Senior Support Analyst, Dynamics 365The role of a senior support analyst is crucial in ensuring the smooth functioning of our CRM platform on Microsoft Dynamics 365 environment.This position plays an important part in maintaining the efficiency and productivity of our system by identifying and resolving technical issues promptly.About the Role:We...