Technical Support Manager

1 day ago


Chennai, Tamil Nadu, India TivonaGlobal Technologies Full time
We are looking for a Technical Support Manager for our next generation CRM platform. You will be responsible for nurturing relationships with our high value customers, while driving onboarding & product adoption by bringing our best practices, innovations and capabilities to our customers.

The Technical Support Manager will deliver technical leadership coupled with a deep understanding of customer support methods to drive greater business value and satisfaction. Our teams are dedicated to helping our customers see the benefits of our technology come to life. As part of our team, you will play a key role in understanding the needs of our customers and help shape the future of customer support.

Job Responsibilities:

- Build trust. Ensure the company keeps its promises to customers, identify and address customer issues immediately and monitor through resolution. Likewise, manage customer expectations and facilitate our activities as agreed.
- Learn our product at a deep level and help customers do the same. Learn upcoming features, and help customers prepare for them.
- Understand how our customers define their own success with our product and help them work toward that success.
- Provide proactive guidance and creative solutions to address customers' business problems and goals, and to deepen relationships and product usage.
- Represent the customers' voice during internal discussions and projects.
- Be the point of contact for customers and key stakeholders on complex issues.
- Lead knowledge management across the products and customers.
- Analyze the customer data to demonstrate how game changing our product is and the value/impact on customer business.
- Work with product and engineering teams on customer feedback and feature improvements.

Skills & Requirements (Must Have):

- Good knowledge of CRM Applications like Salesforce/JIRA/Zoho/Freshdesk/ZenDesk etc
- Good understanding of Technical Support Process and Metrics
- Experience in managing a 24 X 7 Technical Support Teams and Processes
- Knowledge of SAAS Applications
- Knowledge of AI/ML, NLP/NLU and database technologies is a plus.
- Ability to quickly learn, understand, and work with new emerging technologies, methods, and solutions for customer support and success.

Qualification & Experience:

6 to 9 years of experience in technical customer-facing roles – Technical Support, Customer support, customer success, presales and post sales consulting and technical services. Bachelor's degree in Computer Science, Engineering, or equivalent practical experience.

  • Chennai, Tamil Nadu, India Manning Consulting Full time

    Job DescriptionPosition OverviewWe are seeking an experienced and dynamic Manager Operations for our Technical Support division. The ideal candidate will lead a team of technical support professionals, ensuring high-quality service delivery, operational excellence, and continuous improvement in customer experience. This role requires strong leadership...


  • Chennai, Tamil Nadu, India Boeing Full time US$ 1,50,000 - US$ 2,00,000 per year

    Support Engineering Technical ManagerCompany:Boeing India Private LimitedJob DescriptionOverview As a leading global aerospace company, Boeing develops, manufactures and services commercial airplanes, defense products and space systems for customers in more than 150 countries. As a top U.S. exporter, the company leverages the talents of a global supplier...


  • Chennai, Tamil Nadu, India beBeeTechnical Full time ₹ 9,00,000 - ₹ 12,00,000

    Job Position: Technical Support SpecialistWe are seeking a seasoned professional with a strong background in technical support, customer service, and communication to provide remote assistance for our global teams.The ideal candidate will be responsible for managing and tracking tickets, delivering exceptional customer experiences, and contributing to the...


  • Chennai, Tamil Nadu, India Axiom Software Solutions Limited Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    Technical Support Engineer "1. Bachelor's degree in Computer Science, Information Technology, or related field.2. Proficient in Linux/Unix commands and troubleshooting. .3. Strong technical skills in SQL and scripting languages required.4. Detailed knowledge of clinical trial phases and clinical data management flow is desirable.5. Familiarity with the...


  • Chennai, Tamil Nadu, India beBeeService Full time

    **Role Summary:**We are seeking a technical professional to serve as the primary point of contact for all IT-related inquiries and issues.The successful candidate will play a vital role in providing essential technical support, troubleshooting problems, and ensuring a positive experience for users.This is an excellent opportunity for individuals who enjoy...


  • Chennai, Tamil Nadu, India Talent Leads HR Solutions Full time

    Sr Manager Technical Support Location Chennai India Job Summary We are looking for a seasoned Senior Manager Director of Technical Support to join our team in Bangalore or Chennai With over 12 years of experience in technical support particularly within the cybersecurity sector the ideal candidate will lead our support operations ensuring...


  • Chennai, Tamil Nadu, India TRDFIN Support Services Pvt Ltd Full time

    Key Responsibilities: Workday Technical Consultant with over 5 years of experience specializing in Workday Financial Management implementations, integrations, and post-production support. Expertise in Workday Studio, EIB, Core Connectors, and Workday Report Writer with a strong understanding of financial processes such as General Ledger, Accounts...


  • Chennai, Tamil Nadu, India beBeeTechnical Full time ₹ 56,70,000 - ₹ 64,50,000

    Job Title:Technical Support SpecialistKey Responsibilities:Handle customer inquiries via phone, email, and chat with impeccable communication skills.Identify issues, create Service Requests or Incidents, and resolve them promptly to maintain high customer satisfaction.Flag priority incidents immediately to ensure timely resolution and keep incident records...


  • Chennai, Tamil Nadu, India TRDFIN Support Services Pvt Ltd Full time

    Key Responsibilities:Workday Technical Consultant with over 5 years of experience specializing in Workday Financial Management implementations, integrations, and post-production support. Expertise in Workday Studio, EIB, Core Connectors, and Workday Report Writer with a strong understanding of financial processes such as General Ledger, Accounts...


  • Chennai, Tamil Nadu, India beBeeTechnical Full time ₹ 6,00,000 - ₹ 8,00,000

    Job Title: IT Support SpecialistJob Description:Our organization is seeking a skilled IT Support Specialist to provide top-notch technical assistance to our staff. This role involves delivering remote support for onshore and offshore teams, managing and tracking tickets in the Service-Now system, and providing tier I & II support for user management,...