technical support

22 hours ago

Chennai, Tamil Nadu, India Orcapod Consulting Services Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Description

Position: Technical Support Engineer / Help Desk Engineer

Industry: Telecom & Consumer Electronics

Shift: US Shift (Night Shift)

Project Type: Voice/Non-Voice International Technical Support

Experience: 15 years

Location:Chennai

Employment Type: Full-timeExperienced Technical Support Engineer with hands-on expertise in handling inbound customer queries, device troubleshooting, and telecom support across multiple US-based projects. Proven ability to resolve technical issues with devices like Alexa, Kindle, Netgear routers, Roku, and antivirus solutions such as McAfee and AVG. Skilled in providing exceptional customer service through phone, chat, and email in high-pressure, fast-paced environments.

Key Responsibilities

  • Provide L1/L2 technical support for telecom and consumer electronic products.
  • Troubleshoot device connectivity, software errors, and application malfunctions.
  • Handle customer interactions via voice, chat, and email platforms.
  • Ensure first contact resolution (FCR) and maintain customer satisfaction (CSAT) metrics.
  • Escalate complex issues to appropriate teams while maintaining ownership.
  • Document solutions in knowledge management systems.
  • Follow US-based process guidelines and adhere to shift schedules.

Key Skills

  • Device & Network Troubleshooting
  • Antivirus Software Support (McAfee, AVG)
  • Router & Wi-Fi Configuration (Netgear, Telstra)
  • Smart Devices (Alexa, Roku, Kindle)
  • Ticketing Tools: Salesforce, Zendesk, Siebel (as applicable)
  • Excellent Communication (US Accent Preferred)
  • Windows/Mac OS Troubleshooting
  • Remote Desktop Support

Qualifications

  • Minimum qualification: Any Graduate (Technical background preferred)
  • 2–5 years of relevant international technical support experience
  • Strong written and verbal English communication
  • Willingness to work in night shifts (US Shift)

Projects & Domain Experience

  • Sutherland (McAfee - Help Desk) or IOPEX

    Provided technical support for McAfee antivirus products, resolving installation, renewal, and malware-related issues for US customers.
  • ATT (AT&T)

    Handled telecom-related support including mobile and broadband troubleshooting, billing clarifications, and service provisioning.
  • Amazon (Alexa/Kindle Device Troubleshooting)

    Assisted customers with voice assistant setup, device pairing, Kindle performance issues, and account-related queries.
  • Tech Mahindra (Telstra - Telecom Support)

    Offered first-level resolution for Telstra broadband, mobile services, and technical faults, including network outages and modem configuration.
  • Sitel (BT - British Telecom)

    Addressed UK customer issues related to broadband connectivity, landline, and equipment faults with strong process adherence.

  • Concentrix (Netgear, Roku, Formway)

  • Netgear: Router/modem configuration, firmware updates, port forwarding, and wireless setup.

  • Roku: Device activation, streaming issues, and hardware/software support.

  • Formway: Handled niche tech product support.

  • Hexaware (AVG, BT, Virgin Media)

    Provided antivirus support (AVG), plus telecom and broadband support for BT and Virgin Media customers.

  • Technical Support

    1 week ago

    Chennai, Tamil Nadu, India Ultrafly Solutions Private Limited Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Job Summary:We are seeking a skilled and customer-focused Technical Support Engineer to provide both pre-sales and post-sales technical support for our weighing scale products. The role involves troubleshooting, customer training, installation, configuration, and ensuring seamless communication between sales, customer success, and clients.Roles &...

  • Technical Support Engineer

    2 weeks ago

    Chennai, Tamil Nadu, India BHUVAN Info Systems Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionBHUVAN Info Systems is a computer software company based out of Vidyanagar, Hubli, Karnataka, India. As a growing firm, BHUVAN Info Systems is dedicated to delivering innovative software solutions to meet the diverse needs of its clients. The company's focus is on building user-friendly and reliable products, with a commitment to...

  • Technical Support Engineer

    2 weeks ago

    Chennai, Tamil Nadu, India Softroo Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionSoftroo is an online retail store specializing in a wide range of computer software, operating systems, and video games. Customers can find licensed activation keys for PC, PS, Xbox, and Nintendo products. Softroo is dedicated to delivering high-quality digital products to consumers.Role DescriptionThis is a full-time hybrid role for a...

  • Technical Support Engineer

    13 hours ago

    Chennai, Tamil Nadu, India ACT FIBERNET Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionACT (Atria Convergence Technologies Ltd.) aims to be the most admired in-home entertainment, education, and interactive services provider in India. Headquartered in Bangalore, we serve cities and towns in Karnataka, Andhra Pradesh, Telangana, Tamil Nadu, and Delhi. As one of India's leading Triple Play Service providers, we deliver...

  • Technical Support Engineer

    1 week ago

    Chennai, Tamil Nadu, India ResourceTree Global Services Pvt Ltd Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Role : Tech Support for ERP (BLISS), other Web and mobile Apps Job Summary : The Executive - Tech Support is primarily responsible for providing technical support for the BLISS and other web applications developed by BSS ICT. This role involves ensuring seamless user experiences, troubleshooting ERP-related issues, and collaborating with...

  • Technical Support Engineer

    2 weeks ago

    Chennai, Tamil Nadu, India iOPEX Full time ₹ 30,00,000 - ₹ 40,00,000 per year

    Greetings From iOPEX Desired Candidate ProfileWe are looking for candidates experienced in providing Voice support for international customers ina technical process.This individual will provide customers from international regions with the highest level of supportincluding technical troubleshooting, account maintenance, provide customer education and...

  • IT Technical Support Engineer

    1 week ago

    Chennai, Tamil Nadu, India CARE INFOTECH Full time ₹ 1,44,000 - ₹ 1,80,000 per year

    Job Title: IT Technical Support EngineerJob Summary:We are seeking a skilled IT Technical Support Engineer to provide efficient technical assistance to end users, maintain IT infrastructure, and ensure smooth system performance. The ideal candidate will troubleshoot hardware, software, and network-related issues while maintaining a high level of customer...

  • Technical Support Engineer

    2 weeks ago

    Chennai, Tamil Nadu, India DAR Engineering Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Technical Support:Provide enterprise technical support in a professional manner by fixing the root cause of the issue using the resources on hand.Perform Installations, configuring systems, Printers, Network/Wifi, BitLoker, diagnosing hardware/software faults, solving technical problems, supporting roll-out of new applications to meet given SLA and customer...

  • Technical Support Lead

    3 days ago

    Chennai, Tamil Nadu, India AKSHAYA BUSINESS IT SOLUTIONS PRIVATE LIMITED Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Description : Technical Support Lead (L1 Team & Incident Management)Key Skills : L1 Support Leadership, Incident Management, Crisis Communication, Process Optimization, Jira/Confluence, 24/7 OperationsYears of Experience : YearsLocation : ChennaiJob Summary : We are seeking a seasoned Technical Support Lead with 1014 years of specialized experience...

  • Technical Support Engineer

    2 weeks ago

    Chennai, Tamil Nadu, India iOPEX Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Greetings From iOPEX We are hiring candidates for International Technical Voice Support Job Criteria:1) Immediate joiners required Should be available to join us within a week to 15days.2) Excellent verbal communication skills in English3) Minimum 6 months of experience in an International Technical Voice Process (Healthcare & AR Calling experience cannot be...