Technical Support Engineer

10 hours ago

Chennai, Tamil Nadu, India Kula Full time
About Job

Kula is seeking a highly skilled and experienced Technical Support Engineer to join our growing team. The ideal candidate will have at least 3 years of experience in technical support, a strong technical foundation, and a passion for solving problems while delivering world-class customer experiences.

In this role, you will be the first line of technical expertise for our customers—diagnosing issues, analyzing logs, joining customer calls, and working closely with our Product and Engineering teams to ensure a seamless experience. If you're driven, detail-oriented, and love turning challenges into solutions, we'd love to hear from you.

Skills & Qualification

  • At least 3+ years of experience in a Technical Support Engineer role.

  • Hands-on experience working with data logs and strong analytical skills to quickly identify and resolve issues.

  • Ability to read and understand code, ideally with experience in Ruby on Rails, to diagnose and troubleshoot complex technical issues.

  • Strong customer focus with a track record of delivering excellent customer experiences, ensuring customer satisfaction and loyalty.

  • Experience communicating directly with customers, including on live calls and troubleshooting sessions, to provide timely and effective support.

  • History of meeting or exceeding KPIs in team environments, demonstrating the ability to work effectively in a collaborative setting.

  • Outstanding communication skills—both written and verbal—to effectively interact with customers, teams, and stakeholders.

  • Excellent troubleshooting and problem-solving abilities to diagnose and resolve complex technical issues.

  • High personal productivity and time management skills to meet and exceed Service Level Agreements (SLAs) on response and resolution times.

Responsibilities

  • Provide timely, high-quality technical support to customers, ensuring their satisfaction and resolving issues efficiently.

  • Join customer meetings to understand issues firsthand, walk through troubleshooting steps, and provide clear guidance to customers.

  • Diagnose and resolve technical issues by analyzing data logs, identifying patterns, and implementing effective solutions.

  • Collaborate with Product Development and Engineering teams to understand features, escalate issues, and recommend improvements to enhance customer experiences.

  • Create and maintain technical documentation (knowledge base articles, FAQs, and how-to guides) to empower customers with self-service solutions.

  • Meet and exceed Service Level Agreements (SLAs) on response and resolution times, ensuring high-quality support and customer satisfaction.

  • Partner with Customer Success and Product teams to relay customer feedback and influence product improvements, driving continuous innovation and improvement.

  • Track, report, and analyze support metrics such as response time, resolution rate, and customer satisfaction to inform support strategies and optimize support processes.

  • Drive continuous improvement by identifying opportunities to streamline and automate support workflows, enhancing efficiency and effectiveness.

  • Technical Support Engineer

    2 weeks ago

    Chennai, Tamil Nadu, India Tunip Infoservices Pvt Ltd Full time ₹ 50,000 - ₹ 1,20,000 per year

    Job SummaryThe Technical Support Engineer is responsible for providing technical assistance, troubleshooting, maintenance, and support for CCTV systems, access control solutions, and fire alarm systems. The role requires close coordination with clients, field technicians, and internal teams to ensure timely issue resolution and optimal system performance.Key...

  • Technical Support Engineer

    6 days ago

    Chennai, Tamil Nadu, India IBITS Technology Solutions Full time

    Company DescriptionIBITS is a leading provider of dedicated IT Infrastructure Management and Business Process Outsourcing solutions. Our wide range of outsourced and managed services are designed to increase productivity, reduce costs, and improve performance. IBITS offers rich expertise across a wide range of technology and provides best-of-breed solutions...

  • Technical Support Engineer

    6 days ago

    Chennai, Tamil Nadu, India Website Learners Full time

    Are you passionate about solving technical challenges and delivering exceptional customer experiences? Join our team at Website Learners, a company dedicated to simplifying technology and empowering businesses to succeed online. We're seeking a skilled and customer-oriented Technical Support Engineer to assist our users with web hosting and related...

  • Technical Support

    6 days ago

    Chennai, Tamil Nadu, India Ultrafly Solutions Private Limited Full time

    Job Summary:We are seeking a skilled and customer-focused Technical Support Engineer to provide both pre-sales and post-sales technical support for our weighing scale products. The role involves troubleshooting, customer training, installation, configuration, and ensuring seamless communication between sales, customer success, and clients.Roles &...

  • Lead Technical Support Engineer

    2 days ago

    Chennai, Tamil Nadu, India Amura Health Full time

    Role OverviewWe are looking for a Support Lead Engineer who can lead technical support operations, handle L3 escalations, and bridge the gap between customers and engineering. This role is perfect for someone with strong backend debugging skills (preferably exposure) and a problem-solving mindset.Key ResponsibilitiesLead and manage escalated technical...

  • Technical Support Engineer

    2 days ago

    Chennai, Tamil Nadu, India Cambridge Mobile Telematics Full time

    Cambridge Mobile Telematics (CMT) is the world's largest telematics service provider. Its mission is to make the world's roads and drivers safer. The company's AI-driven platform, DriveWell Fusion, gathers sensor data from millions of IoT devices — including smartphones, proprietary Tags, connected vehicles, dashcams, and third-party devices — and fuses...

  • Technical Support Engineer

    3 days ago

    Chennai, Tamil Nadu, India Cambridge Mobile Telematics Full time US$ 8,59,300 - US$ 10,74,100

    Cambridge Mobile Telematics (CMT) is the world's largest telematics service provider. Its mission is to make the world's roads and drivers safer. The company's AI-driven platform, DriveWell Fusion, gathers sensor data from millions of IoT devices — including smartphones, proprietary Tags, connected vehicles, dashcams, and third-party devices — and fuses...

  • Technical Support Engineer

    1 week ago

    Chennai, Tamil Nadu, India Zoho Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Zoho is one of the world's most prolific software companies. With 55+ applications in nearly every major business category, including sales, marketing, customer service, accounting and back office operations, and an array of productivity and collaboration tools built from the ground up, Zoho has the depth and breadth to solve even the most complex business...

  • Design Engineer

    4 days ago

    Chennai, Tamil Nadu, India Majees Technical Services Full time

    Greetings from MAJEES TECHNICAL SERVICES LLC, OmanMajees Technical Services LLC (Majees) was founded in the Sultanate of Oman. Over the years MTS has grown and diversified and now operates in several sectors including Energy, Infrastructure, Transportation and HVAC.We are encompassing these sectors with various business units providing solutions to Oil &...

  • Technical Support Engineer

    2 weeks ago

    Chennai, Tamil Nadu, India SQ1 Security Full time ₹ 2,50,000 - ₹ 6,00,000 per year

    Job OverviewWe are seeking a skilled Mid-Level Technical Support Engineer with 4–6 years of experience in RCM, healthcare, or BPO-oriented organizations. Based in Chennai, you will provide expert support and troubleshooting for IT infrastructure, ensuring seamless service delivery and SLA compliance for our cybersecurity and healthcare clients. Candidates...