Technical Support
6 days ago
We are seeking a skilled and customer-focused Technical Support Engineer to provide both pre-sales and post-sales technical support for our weighing scale products. The role involves troubleshooting, customer training, installation, configuration, and ensuring seamless communication between sales, customer success, and clients.
Roles & Responsibilities:- Provide before and after-sales technical support to customers.
- Perform troubleshooting and offer training to customers via email, telephone, or personal visits.
- Conduct product testing, configuration, packing, and installation as required.
- Track and handle quotes, orders, deliveries, customer needs, and complaints efficiently.
- Coordinate between the sales team, customer success team, and customers to ensure accurate communication and fulfillment of customer requirements.
- Prepare technical and sales support documents, maintain process documentation, and create regular reports.
- Diploma or Degree in Engineering or a related technical field.
- Minimum 2 years of experience in technical support within the Weighing Scale industry.
- Strong customer service orientation and ability to manage multiple client needs.
- Excellent troubleshooting skills and ability to work independently.
- Good communication skills in English and Hindi.
- Proactive and aggressive work approach, with willingness to travel as required.
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