Technical Support Engineer

1 day ago

Chennai, Tamil Nadu, India IBITS Technology Solutions Full time ₹ 2,50,000 - ₹ 7,50,000 per year

Company Description

IBITS is a leading provider of dedicated IT Infrastructure Management and Business Process Outsourcing solutions. Our wide range of outsourced and managed services are designed to increase productivity, reduce costs, and improve performance. IBITS offers rich expertise across a wide range of technology and provides best-of-breed solutions that help our clients successfully meet business challenges. We pride ourselves on delivering exceptional service and strategic insights to our clients.

Role Description

This is a full-time on-site role for a Technical Support Engineer - L1 located in Chennai. The Technical Support Engineer will be responsible for providing technical support, troubleshooting issues, and assisting customers with technical inquiries. The role involves resolving technical problems, providing excellent customer service, and ensuring customer satisfaction. The engineer will work closely with customers to understand their needs and provide timely and effective solutions.

Experience required: 2+ years in IT Networks and Servers (Level 1 Engineer)

Job Responsibilities:

  • Experience to manage Network Operations independently consisting of Routers / L2 & L3 switches / firewall / Internet VPN

  • Troubleshooting of LAN / WAN / Internet issues and recommending probable solutions along with impact analysis.

  • Good Knowledge of Cloud setup from network perspective.

  • Good knowledge of network protocols and multicast network.

  • Good knowledge on Linux Server administration and management

  • Analysis and troubleshoot of incidents and escalation of events.

  • Hands on experience in Cisco, Nokia, Huawei routers, Switches and firewall

  • Regular interaction with end users/Members and senior management

  • Responsible for day to day smooth operations of the Network infrastructure

-Experience with Monitoring tools like PRTG and Graffna

  • Inventory management and Change management.

  • Automation and Devops knowledge is a plus.

Skill Set Required:

  • Should have 2+ years of experience with minimum CCNA certification.

  • Should have hands-on experience of below protocols and features:

  • OSI Layers, IPV4 (Subnetting), Static routing, BGP, TCP/UDP, STP, VPC, Portchannel, Port security, Port Span, Policy based routing, QOS, Multicasting,

Qualifications

  • Education: Graduate with CCNA, Certification on Linux and Windows server administration is a plus

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