Technical Support Engineer

7 hours ago


Chennai, Tamil Nadu, India ACT FIBERNET Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Company Description

ACT (Atria Convergence Technologies Ltd.) aims to be the most admired in-home entertainment, education, and interactive services provider in India. Headquartered in Bangalore, we serve cities and towns in Karnataka, Andhra Pradesh, Telangana, Tamil Nadu, and Delhi. As one of India's leading Triple Play Service providers, we deliver cutting-edge services to nearly 1.5 million homes including Fibernet, Digital TV, and HDTV with speeds up to 1 Gbps. Our leadership team consists of professionals from diverse industries and we're backed by premier private equity investment funds True North and TA Associates.

Role Description

This is a full-time on-site role for a Technical Support Engineer located in Chennai. The Technical Support Engineer will be responsible for providing technical support and troubleshooting for our services, assisting customers with inquiries, and resolving any technical issues they may encounter. Day-to-day tasks include diagnosing problems, guiding customers through step-by-step solutions, and ensuring customer satisfaction through effective support and service.

Qualifications

  • Technical Support and Troubleshooting skills
  • Analytical Skills for diagnosing and resolving technical issues
  • Customer Support and Customer Service skills
  • Excellent communication skills, both written and verbal
  • Ability to work effectively in a team-oriented environment
  • Experience with fiber optic technology is a plus
  • Bachelor's degree in Information Technology, Computer Science, or related field preferred


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