IT Technical Support Engineer

1 day ago

Chennai, Tamil Nadu, India CARE INFOTECH Full time ₹ 1,44,000 - ₹ 1,80,000 per year

Job Title: IT Technical Support Engineer

Job Summary:

We are seeking a skilled IT Technical Support Engineer to provide efficient technical assistance to end users, maintain IT infrastructure, and ensure smooth system performance. The ideal candidate will troubleshoot hardware, software, and network-related issues while maintaining a high level of customer satisfaction.

Key Responsibilities:

  • Provide technical support for desktops, laptops, printers, and other IT equipment.
  • Diagnose and resolve hardware, software, and network issues in a timely manner.
  • Install, configure, and upgrade operating systems, applications, and security tools.
  • Monitor and maintain network connectivity, system performance, and data backups.
  • Manage user accounts, permissions, and access control in Active Directory and Office 365.
  • Handle antivirus management, patch updates, and IT asset tracking.
  • Respond to helpdesk tickets, calls, or on-site requests for technical assistance.
  • Coordinate with vendors or senior engineers for escalated technical problems.
  • Maintain documentation for IT procedures, configurations, and troubleshooting steps.
  • Ensure compliance with company IT policies and data security standards.

Requirements:

  • Bachelor's degree or diploma in Information Technology, Computer Science, or related field.
  • 1–3 years of experience in IT support, desktop support, or technical support roles.
  • Strong understanding of Windows OS, MS Office, and basic networking (LAN/WAN, TCP/IP, DNS, DHCP).
  • Experience with system installation, maintenance, and troubleshooting.
  • Good communication and problem-solving skills.
  • Ability to work under pressure and handle multiple tasks.

Preferred Skills (Optional):

  • Experience with remote desktop tools and ticketing systems.
  • Familiarity with routers, switches, and firewall configurations.
  • Knowledge of ITIL processes and documentation.
  • Certifications such as CompTIA A+, Network+, Microsoft MCSA, or ITIL Foundation are preferred.

Job Type: Contractual / Temporary

Contract length: 1 month

Pay: ₹12, ₹15,000.00 per month

Work Location: In person

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