L1 Support Engineer

10 hours ago

Chennai, Tamil Nadu, India JUARA IT SOLUTIONS Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Job title:
L1 Support Engineer
Experience:
2 Years

Location:
— On-Site, Chennai

Notice period: Immediate or 15 Days

Job Summary
We are looking for an enthusiastic and skilled
L1 Support Engineer
with 2 years of experience to provide first-level technical support for end-users. The ideal candidate should have basic knowledge of hardware, software, and networking, along with good communication and troubleshooting skills.

Key Responsibilities

  • Provide first-level technical support for IT Support desk tickets
  • Troubleshoot issues related to Windows OS, MS Office, O365, email configurations, and common business applications.
  • Perform installation, configuration, and maintenance of hardware and software.
  • Support for laptops, desktops, and printer issues.
  • Support basic network troubleshooting (LAN, Wi-Fi, VPN, IP configuration).
  • Log, track, and update all incidents and service requests in the ticketing system.
  • Coordinate with L2/L3 teams for unresolved issues.
  • Assist in asset management – inventory updates, laptop issuance, and return.
  • Ensure timely resolution according to SLA and provide excellent customer service.

Required Skills

  • Good understanding of Windows OS, O365, and basic networking.
  • Knowledge of antivirus, system updates, and patches.
  • Familiar with ticketing tools.
  • Good Communication skills.

Qualifications

  • Diploma / B.Sc / BCA / BE / B.Tech in Computer Science, IT,
  • 2 years of experience in IT Support / Helpdesk / Desktop Support.

Preferred Skills (Good To Have)

  • Basic understanding of ITIL processes.
  • Experience in hardware troubleshooting and part replacement.

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