Bilingual L1 Support Lead

2 days ago


Chennai, Tamil Nadu, India NEXWARE TECHNOLOGIES PRIVATE LIMITED Full time ₹ 5,00,000 - ₹ 15,00,000 per year

Job Title: Bilingual L1 Support Lead

Location: Japan

Experience: 5+ Years

Japanese Proficiency: JLPT N3 / N2 (Mandatory)

Job Description:

We are seeking a Bilingual L1 Support Lead to provide first-level technical support, manage user tickets, and coordinate with internal IT teams. The ideal candidate should be able to communicate effectively in both Japanese and English while assisting users with basic application and system-related issues.

Responsibilities:

Handle L1 incidents, service requests, and ticket escalations

Perform basic troubleshooting on applications (Java / .NET / Front-End)

Coordinate with L2/L3 support teams for advanced issues

Create and update knowledge base articles and documentation

Communicate with Japanese-speaking users and stakeholders

Requirements:

Experience with ServiceNow / Jira / Confluence

Good understanding of user support processes

Strong communication and customer-handling skills

Ability to work in a fast-paced support environment

Nice to Have:


• ITIL awareness


• Experience interacting with onsite clients



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