Technical support Associate

5 hours ago

Chennai, Tamil Nadu, India Trove Consulting Full time ₹ 2,50,000 - ₹ 7,50,000 per year
Overview: The Technical Support Associate plays a critical role in providing technical assistance and support to internal and external customers. They are responsible for addressing customer inquiries and resolving technical issues to ensure a positive customer experience.Key Responsibilities:
  • Respond to customer inquiries via phone, email, and chat
  • Diagnose and troubleshoot technical issues
  • Research and provide solutions to technical problems
  • Escalate complex issues to higher-level support teams
  • Document and track customer interactions and solutions
  • Install and configure software applications
  • Assist with network and system administration tasks
  • Collaborate with cross-functional teams to resolve technical issues
  • Conduct product demonstrations and training sessions for customers
  • Stay updated on product knowledge and technical skills
Required Qualifications:
  • Bachelor's degree in Information Technology, Computer Science, or relevant field
  • Proven experience in technical support or help desk role
  • Proficiency in Windows and macOS operating systems
  • Strong knowledge of networking and internet protocols
  • Excellent problem-solving and analytical abilities
  • Outstanding communication and interpersonal skills
  • Ability to prioritize and manage multiple tasks simultaneously
  • Certifications such as CompTIA A+ or Microsoft Certified Solutions Associate (MCSA) is a plus
  • Experience with remote support tools and ticketing systems
  • Flexibility to work in shifts and handle on-call responsibilities

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