Service Delivery Manager – Technical Support

1 day ago


Chennai Tamil Nadu, India 2COMS Full time

Service Delivery Manager - Technical Support Voice BPO We are looking for an experienced professional to join Technical Support Voice BPO operations team in Chennai Australian Shift This role is best suited for candidates with strong expertise in service delivery team leadership and client management within a BPO technical support environment Position Service Delivery Manager - Technical Support Voice BPO Location Chennai Shift Australian Shift Experience 12 years in BPO Technical Support operations Key Responsibilities Lead and manage the technical support voice process team to ensure seamless service delivery Handle end-to-end delivery management for technical support operations Ensure performance targets SLAs and quality metrics are consistently met Drive process improvements automation and customer experience enhancements Collaborate with internal and client stakeholders to resolve escalations effectively Ensure compliance with operational standards audits and organizational policies Provide coaching mentoring and career development support to the team Required Skills Experience Minimum 12 years of experience in BPO Technical Support Voice operations Proven track record of team handling and people management Strong client management problem-solving and communication skills Prior experience managing voice-based technical support processes is mandatory Flexibility to work in the Australian shift



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