Managed Services

Managed services

LNT/MS/1479098

IU72-Data Center BusinessChennai
- Posted On
- 15 Sep 2025
- End Date
- 14 Mar 2026
- Required Experience
- 8 - 12 Years

**Skills**:
Knowledge & Posting Location
- CUSTOMER ENGAGEMENT
- SOLUTION DESIGN
- PROPOSAL SUPPORT
- PRE SALES CONSULTING
- COMMERCIAL ACCUMEN
- GOVERNANCE

Minimum Qualification

POST GRADUATE PROGRAMME IN PROJECT ENGINEERING AND MANAGEMENT (PGP PEM)

**Job Description**:
**Job Purpose**

Role Summary

Responsible for driving the pre-sales engagement for Managed Services across Data Centre, Cloud (public/private/hybrid), Security, and Network domains. This role focuses on understanding customer requirements, crafting tailored service solutions, preparing proposals, and supporting the sales team to win business. The Managed Services Pre-Sales Specialist acts as the bridge between technical delivery teams and enterprise customers, ensuring solutions are competitive, cost-effective, and aligned with business outcomes.

**Role Description**

Key Responsibilities

Customer Engagement & Requirement Gathering
- Engage with enterprise customers to understand their infrastructure, cloud, and managed services requirements.
- Conduct discovery workshops and translate business needs into technical and service solutions.

Solution Design & Proposal Support
- Design managed services solutions covering infrastructure management, cloud operations, security services, backup/DR, SOC/NOC, and compliance frameworks.
- Prepare solution proposals, SOWs, RFP/RFI responses, and presentations in collaboration with solution architects and delivery teams.
- Map customer requirements to service catalog offerings, tailoring SLAs, KPIs, and pricing models.
- Pre-Sales Collaboration
- Partner with sales teams to position Managed Services offerings to enterprise and government clients.
- Conduct demos, PoCs, and presentations showcasing service capabilities (monitoring, automation, AIOps, FinOps, SOC, etc.).
- Work closely with OEMs/partners to integrate their capabilities into L&T’s service portfolio.
- Commercials & Pricing
- Work with finance and delivery teams to develop cost models, pricing structures, and business cases for managed services deals.
- Support negotiation with customers by highlighting value differentiation, compliance, and ROI.
- Governance & Handover
- Ensure smooth handover from pre-sales to delivery teams with well-defined transition plans.
- Provide inputs into service portfolio improvements based on market and customer feedback.

**Experience & Educational Requirements**

Qualifications and Experience

EDUCATIONAL QUALIFICATIONS: (degree, training, or certification required)

BE/B-Tech or equivalent with Computer Science or Electronics & Communication

RELEVANT EXPERIENCE: (no. of years of technical, functional, and/or leadership experience or specific exposure required)

Experience: 8-12 years in IT/Cloud services with at least 3-5 years in Managed Services pre-sales or solution consulting.

Technical Knowledge:

- Broad understanding of cloud (AWS, Azure, GCP, VMware, OpenStack) and data centre services.
- Familiarity with managed security (SOC, SIEM, EDR, NDR), backup/DR, ITSM, observability, and automation tools.
- Working knowledge of hybrid/multi-cloud operations, compliance frameworks (ISO, PCI-DSS, DPDP Act, RBI, SEBI).

Pre-Sales Expertise:

- Strong experience in proposal writing, RFP/RFI response, solution costing, and service scoping.
- Ability to articulate business value of managed services to CXO-level stakeholders.

Certifications (preferred): ITIL v4, cloud certifications (AWS/Azure/GCP), PMP or sales-related certifications.

Soft Skills: Excellent presentation, communication, and stakeholder management skills, with the ability to influence both technical and business decision-makers.