Execution Team Manager

9 hours ago

Tamil Nadu, India Vanan Services Inc. Full time € 45,000

Job Title: Project Delivery & Vendor Relations Manager (Remote – India)  Location: Remote – Anywhere in India  Experience Required: 5–7 years (Minimum 2 years in team leadership/management)  Salary: ₹45,000/month starting, with minor flexibility based on skills & experience  Job Type: Full-time, Remote  About the Role  We are Vanan Online Services, Inc., a global leader in transcription, translation, captioning,  and related services. We’re looking for an experienced Project Delivery & Vendor  Relations Manager to lead our vendor operations, manage project execution, and ensure the  highest standards of quality and customer satisfaction.  This is a remote position open to candidates across India who are skilled in managing  people, processes, and partnerships across global time zones.  What You’ll Do  Vendor & Resource Management  • Manage and maintain relationships with vendors worldwide.  • Hire and onboard new vendors/resources to meet service demand.  • Keep vendor availability aligned with incoming project requirements.  • Negotiate and control vendor costs within budget.  • Evaluate the quality of work delivered by vendors to ensure we only work with  the best for top-quality output.  Team & Project Operations  • Lead the production/project coordination team to ensure smooth and timely project  delivery.  • Monitor performance, provide coaching, and give constructive feedback.  • Handle performance appraisals and manage attrition.  • Coordinate with clients (including US-based) to understand requirements and give  updates.  • Manage escalations and resolve them promptly.  Quality Management  • Oversee Quality Issues (QI) and Request-for-Changes (RFC) to prevent customer  dissatisfaction or refunds.  • Identify recurring issues and implement solutions.  Research & Process Improvement  • Keep track of industry trends and client needs.  • Suggest process improvements to increase efficiency, quality, and client satisfaction.  What We’re Looking For  • 5–7 years of relevant experience with at least 2 years in team management.  • Excellent written and verbal communication skills.  • Proven success in vendor management, vendor hiring, and project coordination.  • Strong background in quality management and performance evaluation.  • Client-facing skills to handle escalations professionally.  • Experience with remote collaboration tools (Microsoft Teams, Google Meet, CRMs).  Bonus Points For  • Experience in service-based industries like translation, transcription, or BPO/KPO.  • International client handling experience.  • Budget and cost control expertise.  Important Note on Experience  This role is ideal for candidates with 5–7 years of relevant experience. While we  appreciate experienced professionals, those with 10+ years and significantly higher salary  expectations may find this role’s scope and budget less suitable.  HR Contact Details: Shirly -

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