Service Delivery Coordinator

12 hours ago


Chennai Tamil Nadu, India Accel IT Services Full time

Job Title: Service Coordinator - MPS ( Female Only)

Job Location: Chennai

Budget
- Max 3.5 LPA

**Job Purpose**:
The Service Coordinator is responsible for handling customer service requests related to printers and multifunction devices (MFDs), coordinating with field engineers, ensuring timely resolution of service calls, and maintaining accurate service records. The role ensures smooth service delivery, customer satisfaction, and adherence to SLA (Service Level Agreement) timelines.

**Key Responsibilities**:
**Service Call Management**

Assign service calls to field engineers based on location, skillset, and availability.

Track open calls and follow up to ensure closure within SLA.

**Customer Coordination**

Act as the primary point of contact for customers regarding service requests.

Provide updates to customers on service call status and resolution timelines.

Handle customer escalations and coordinate with the service manager for resolution.

**Reporting & Documentation**

Maintain records of service calls, parts usage, and engineer reports in CRM / ERP.

Prepare daily / weekly service call status reports for management.

Track SLA compliance and highlight exceptions.

**Administrative Support**

Follow up on pending service call closures with engineers.

Support billing/ invoicing team with service documentation where required.

**Key Skills & Competencies**:
Strong coordination and follow-up skills.

Good communication and customer-handling abilities.

Knowledge of printers / MFPs / office automation products preferred.

Ability to multitask and work under pressure.

Proficiency in MS Office (Excel, Word, Outlook) and CRM tools.

**Qualifications & Experience**:
Graduate / Diploma (preferably in Electronics, IT, or related field).

6-10 years of experience in service coordination, preferably in printer / office automation industry.

Experience in managing engineers, service calls, and customer escalations is desirable.

**Job Types**: Full-time, Permanent

Pay: ₹250,000.00 - ₹350,000.00 per year

**Benefits**:

- Health insurance
- Provident Fund

Work Location: In person



  • Chennai, Tamil Nadu, India TECEZE Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job location: Chennai, Bengaluru, Pune (On-site)Experience: 2 - 5 yearsof experience in IT Project ManagementCompany Mission:Through an elite team of courteous and responsive professionals, our mission is to deliver an unrivalled service experience. We are committed to building long-term relationships with our clients. We are partners for a better...


  • Chennai, Tamil Nadu, India Accel IT Services Full time ₹ 2,50,000 - ₹ 3,50,000 per year

    Job Title: Service Coordinator – MPS ( Female Only)Job Location: ChennaiBudget- Max 3.5 LPAJob Purpose:The Service Coordinator is responsible for handling customer service requests related to printers and multifunction devices (MFDs), coordinating with field engineers, ensuring timely resolution of service calls, and maintaining accurate service records....

  • Service Coordinator

    1 week ago


    Sriperumpudur, Chennai, Tamil Nadu, India Gestamp Automotive Chennai Pvt Ltd Full time

    A service coordinator manages and organizes service-related activities within a company, ensuring smooth operations and customer satisfaction. They act as a liaison between clients and service teams, scheduling appointments, managing resources, and resolving issues. Key responsibilities include customer service, communication, coordination, and...

  • Service Coordinator

    12 hours ago


    Chennai, Tamil Nadu, India Laya Tech Pvt Ltd Full time

    **Key Responsibilities**: - **Service Coordination**: - Act as the primary point of contact for service-related queries and requests. - Schedule, track, and manage service delivery operations, ensuring timely resolution of client issues. - Coordinate with the service team to assign tasks and monitor progress. - Maintain accurate records of service...

  • Service Coordinator

    1 week ago


    Guindy, Chennai, Tamil Nadu, India Tekna Manufacturing Full time

    **Key Responsibilities**: - **Client Assessment & Intake**: - Conduct initial consultations to understand client needs and objectives. - Gather necessary documentation and develop individual service plans. - **Service Coordination**: - Schedule and coordinate services, ensuring timely and efficient delivery. - Monitor the progress of services and address...


  • Chennai, Tamil Nadu, India ALPHA GLOBAL LOGISTICS Full time

    **Executive - Customer Service Delivery** **Location**:CHENNAI **Business Unit**:Records Management **Number of Positions: 2** **Key Performance Objectives**: - **Client Relationship Management**: Meeting clients, resolving queries, seek feedback. - **Internal**: Collaborate with Operations team, facilitate service delivery of requests raised. Update...

  • Service Coordinator

    2 days ago


    Guindy, Chennai, Tamil Nadu, India Tekna Manufacturing Pvt. Ltd Full time ₹ 3,00,000 per year

    Key Responsibilities:Client Assessment & Intake:Conduct initial consultations to understand client needs and objectives.Gather necessary documentation and develop individual service plans.Service Coordination:Schedule and coordinate services, ensuring timely and efficient delivery.Monitor the progress of services and address any issues or...

  • Service Coordinator

    12 hours ago


    Ekkattuthangal, Chennai, Tamil Nadu, India Caresoft Technologies Full time

    Advocate for adequate, timely and cost-effective services - Respond to any issues that occur during the delivery of services - Assist clients with living independently in their own homes - Schedule appointments for clients, answer phones and track clients’ service records - Monitor the services being provided and stay up to date on any services being...

  • Service Coordinator

    12 hours ago


    Ashok Nagar, Chennai, Tamil Nadu, India Quantra Technology Solutions Private Limited Full time

    Scheduling and Dispatching: Manage and coordinate service appointments, ensuring timely and efficient delivery of services. Customer Communication: Communicate with customers to schedule appointments, provide updates, and address inquiries. Service Provider Coordination: Collaborate with service providers to ensure they have the necessary resources and...


  • Coimbatore, Tamil Nadu, India ICore software technologies Full time

    **Project Delivery Coordinator - On-Site**:Role** **About ICore Software Technologies** ICore Software Technologies is a tech company offering development, design, website maintenance services, and software products like Maintenance Software, Portable GPS trackers, Vehicle Tracking Software, and Real Estate Software. **Responsibilities**: - Coordinate...