Service Coordinator

1 day ago

Chennai Tamil Nadu, India Laya Tech Pvt Ltd Full time

**Key Responsibilities**:

- **Service Coordination**:

- Act as the primary point of contact for service-related queries and requests.
- Schedule, track, and manage service delivery operations, ensuring timely resolution of client issues.
- Coordinate with the service team to assign tasks and monitor progress.
- Maintain accurate records of service requests, resolutions, and follow-ups.
- **Administrative Support**:

- Handle day-to-day administrative tasks, including documentation, report generation, and maintaining files.
- Manage communications with vendors, clients, and internal teams to ensure smooth operations.
- Assist in preparing service agreements, contracts, and other official documents.
- Maintain inventory of equipment, tools, and supplies required for service operations.
- **Team Support and Coordination**:

- Work closely with the technical, sales, and operations teams to align service activities with organizational goals.
- Assist in onboarding new team members by providing necessary documentation and training schedules.
- Track and report team performance metrics, ensuring compliance with company standards.
- **Customer Relationship Management**:

- Build and maintain strong relationships with clients, ensuring high levels of customer satisfaction.
- Address and resolve client complaints or escalations in a timely manner.
- Provide periodic updates to clients on service progress and completion.
- **Process Improvement**:

- Identify areas for process optimization and implement strategies to enhance efficiency.
- Develop and maintain standard operating procedures (SOPs) for service and administrative tasks.

**Qualifications and Skills**:

- Bachelor’s degree in Business Administration, Management, or a related field.
- 2-4 years of experience in service coordination, administration, or a similar role.
- Strong organizational and multitasking abilities.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and administrative tools.
- Ability to work independently and as part of a team in a fast-paced environment.
- Customer-oriented mindset with problem-solving skills.

**Gender**:Female
**Location**: Nungabakkam, Chennai
- 600034

Pay: Up to ₹264,000.00 per year

**Benefits**:

- Cell phone reimbursement
- Flexible schedule
- Health insurance
- Life insurance
- Paid sick time
- Provident Fund

Schedule:

- Day shift

Work Location: In person

  • Service Coordinator

    3 days ago

    Chennai, Tamil Nadu, India Phoenix Medical Systems Full time

    **Position : Designation Service Back End Coordinator** i. Job Description/Roles & Responsibilities - Allocate Service, Breakdown, Installation, PM calls to Service Engineers ii. Doing CSAT for closed complaints iii. Coordinating with Factory and arranging spares for WTY/CMC complaints iv. Answering Phone calls and logging customer complaints, Addressing...

  • Service Coordinator

    1 week ago

    Sriperumpudur, Chennai, Tamil Nadu, India Gestamp Automotive Chennai Pvt Ltd Full time

    A service coordinator manages and organizes service-related activities within a company, ensuring smooth operations and customer satisfaction. They act as a liaison between clients and service teams, scheduling appointments, managing resources, and resolving issues. Key responsibilities include customer service, communication, coordination, and...

  • Service Delivery Coordinator

    1 day ago

    Chennai, Tamil Nadu, India Accel IT Services Full time

    Job Title: Service Coordinator - MPS ( Female Only) Job Location: Chennai Budget - Max 3.5 LPA **Job Purpose**: The Service Coordinator is responsible for handling customer service requests related to printers and multifunction devices (MFDs), coordinating with field engineers, ensuring timely resolution of service calls, and maintaining accurate service...

  • Service Coordinator

    1 week ago

    Guindy, Chennai, Tamil Nadu, India Tekna Manufacturing Full time

    **Key Responsibilities**: - **Client Assessment & Intake**: - Conduct initial consultations to understand client needs and objectives. - Gather necessary documentation and develop individual service plans. - **Service Coordination**: - Schedule and coordinate services, ensuring timely and efficient delivery. - Monitor the progress of services and address...

  • Service Coordinator

    2 weeks ago

    Mogappair, Chennai, Tamil Nadu, India ADDURCO Full time

    Position : Service coordinator Salary : 20k to 25k Location : mogappair **Job description** 1. Service Scheduling: Coordinate and schedule service appointments with customers and technicians. 2. Customer Communication: Communicate with customers to understand their needs, provide updates, and resolve issues. 3. Service Request Management: Manage service...

  • Customer Service Coordinator

    5 days ago

    Chennai, Tamil Nadu, India Yercaud Electronics Pvt Ltd Full time

    **Job Summary**: **Key Responsibilities**: **Service Coordination**: - Schedule and assign service technicians for installation, maintenance, and troubleshooting tasks. - Track service calls, complaints, and resolutions to ensure timely closure. - Maintain detailed service records and update CRM systems or service logs. **Customer Interaction**: - Serve...

  • Service Coordinator

    1 week ago

    Guindy, Chennai, Tamil Nadu, India Tekna Manufacturing Pvt. Ltd Full time ₹ 3,00,000 per year

    Key Responsibilities:Client Assessment & Intake:Conduct initial consultations to understand client needs and objectives.Gather necessary documentation and develop individual service plans.Service Coordination:Schedule and coordinate services, ensuring timely and efficient delivery.Monitor the progress of services and address any issues or...

  • Service Coordinator

    2 weeks ago

    Porur, Chennai, Tamil Nadu, India Ms Ace Finepack Private Limited Full time

    Responsibilities for Sales and Service Coordinator - Primary Responsibility of this postion is to answer customer complaint calls and to assign service engineers for work. - Call existing customers for up sellling. - Call and retain lost customers. - Contact online enquiries and provide solution to their enquiries. Pay: ₹15,000.00 - ₹20,000.00 per...

  • Service Coordinator

    1 week ago

    Coimbatore, Tamil Nadu, India Statex Electronics Full time

    **Service Coordinator with following quality** - Any degree with min 1-3 yrs Experience in any Sales/Service Engineer coordination/admin work. - English & Hindi Knowledge preferable **Responsibilities and Duties** - Should be coordinate with Customers all over India and abroad for Order & Payment follow up through mail & Phone - Prepare invoice for Service...

  • Service Coordinator

    1 day ago

    Ekkattuthangal, Chennai, Tamil Nadu, India Caresoft Technologies Full time

    Advocate for adequate, timely and cost-effective services - Respond to any issues that occur during the delivery of services - Assist clients with living independently in their own homes - Schedule appointments for clients, answer phones and track clients’ service records - Monitor the services being provided and stay up to date on any services being...