Customer Engagement Specialist

3 days ago


Bengaluru, Karnataka, India beBeeRelationship Full time ₹ 60,00,000 - ₹ 1,00,00,000

We are seeking a highly skilled professional to join our organization in the role of Relationship Manager. As a key member of our team, you will be responsible for nurturing and maintaining strong relationships with our valued customers.

Key Responsibilities:
  • Manage and update customer databases ensuring accuracy and segmentation
  • Design and execute personalized communication campaigns (SMS, Email)
  • Support loyalty programs, festive gifting, and exclusive customer experiences
  • Coordinate with sales and marketing teams to align customer outreach with brand campaigns
  • Track customer purchase patterns and generate insights for retention and cross-selling
  • Assist with customer feedback collection and implement improvement strategies
Requirements:

• Bachelor's degree in Marketing or Business Administration

• 1–3 years of CRM marketing or customer engagement experience (retail/luxury preferred)

• Strong interpersonal and communication skills

• Proficiency in CRM tools MS Excel and data handling

• Creative thinker with an eye for detail and personalization



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