Customer Engagement Specialist

24 hours ago


Bengaluru, Karnataka, India beBeeEngagement Full time US$ 90,000 - US$ 1,20,000
Customer Engagement Specialist

We are seeking a highly skilled Customer Engagement Specialist to join our team. As a key member of our organization, you will be responsible for building and maintaining strong relationships with customers to drive customer satisfaction and loyalty.

Key Responsibilities:

  • Interact with customers through various channels (phone, email, chat, social media) to respond to inquiries, resolve issues, and provide support
  • Develop and implement customer engagement strategies to promote loyalty and retention
  • Collaborate with other teams (technical support, sales, product) to address complex issues and ensure prompt resolution

Required Skills and Qualifications:

  • Bachelor's degree in any field
  • Proven experience in customer-facing roles, preferably in the insurance industry
  • Strong communication and interpersonal skills
  • Able to work in a dynamic environment with multiple priorities

Benefits:

  • Competitive salary and benefits package
  • Ongoing training and development opportunities
  • Flexible working hours and remote work options

Industry Type: Insurance
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Customer Success
Education
UG: Any Graduate
PG: Any Postgraduate



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