Manager - Customer Engagement

3 weeks ago

Bengaluru, Karnataka, India Max Life Insurance Full time
Job Description

Max Life Insurance Company Limited is looking for Manager - Customer Engagement to join our dynamic team and embark on a rewarding career journey

Customer Relationship Management

- Interact with customers through various channels (phone, email, chat, social media) to respond to inquiries, resolve issues, and provide support
- Build strong, trust-based relationships with customers to promote loyalty and customer retention
- Proactively engage with customers to gather feedback, understand their requirements, and identify areas for improvement

Customer Support

- Assist customers in understanding the company's products or services, features, and benefits
- Troubleshoot and resolve customer complaints or concerns in a timely and efficient manner
- Collaborate with other teams (eg, technical support, sales, product) to address complex issues and ensure prompt resolution

Customer Onboarding and Training

- Guide new customers through the onboarding process, ensuring they have a smooth and successful start
- Conduct product or service training sessions to help customers maximize their use of the company's offerings

Customer Feedback and Surveys

- Develop and implement customer satisfaction surveys to assess customer experiences and identify areas for improvement
- Analyze customer feedback to identify trends and opportunities for enhancing the customer experience

Customer Engagement Strategies

- Collaborate with marketing teams to design and execute customer engagement strategies
- Create and manage customer loyalty programs, referral initiatives, and other customer-centric campaigns

Customer Success and Upselling

- Monitor customer usage and engagement to identify opportunities for upselling or cross-selling additional products or services
- Work closely with the sales team to nurture leads and turn them into successful customers

Data Analysis and Reporting

- Track and analyze key performance metrics related to customer engagement and satisfaction
- Prepare regular reports for management, highlighting trends and actionable insights

Role:Customer Success Manager

Industry Type:Insurance

Department:Customer Success,Service & Operations

Employment Type:Full Time, Permanent

Role Category:Customer Success

Education

UG:Any Graduate

PG:Any Postgraduate

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