Engagement Manager

We are seeking an Engagement Manager who will lead the delivery of BI and analytics projects for enterprise customers. This role is perfect for someone with hands-on BI experience who has transitioned into project management, and who thrives at the intersection of technology, business, and customer success. As an Engagement Manager, you'll be responsible for driving project execution, ensuring customer satisfaction, and delivering measurable business impact through ThoughtSpot BI solutions.

What You'll Do:

• Own end-to-end delivery of BI/analytics projects for enterprise customers, ensuring high quality, on-time execution, and business value realization.

• Act as the primary customer contact throughout the project lifecycle from kickoff to deployment.

• Collaborate with customers to define project scope, success metrics, and governance processes.

• Coordinate with cross-functional teams including product, engineering and solution architects to execute projects.

• Leverage your BI background to guide technical conversations and solution decisions.

• Help customers understand the range of services and engagement options we offer, and address related questions during the pre-sales cycle.

• Identify risks, manage dependencies, and proactively resolve project issues to keep engagements on track.

• Drive change management, training, and enablement to ensure strong customer adoption of BI solutions.

• Contribute to best practices, templates, and methodologies for BI/analytics project delivery.
   

What you bring:

• 7–10 years of professional experience, with at least 3-5 years working with BI tools such as Power BI, Tableau, Looker, Qlik etc

• Proven experience managing BI/analytics projects in a customer-facing capacity, ideally in enterprise environments.

• Decent understanding of data modeling, visualization, and BI solution design — with ability to bridge technical and business conversations.

• Excellent project management skills, including planning, budgeting, stakeholder management, and risk mitigation.

• Strong communication and presentation skills, with the ability to engage executives as well as technical teams.

• Background as a BI developer/analyst before moving into project or engagement management is desirable.

• PMP, CSM, or other project management certifications are a plus but not required.

What makes ThoughtSpot a great place to work?

ThoughtSpot is the experience layer of the modern data stack, leading the industry with our AI-powered analytics and natural language search. We hire people with unique identities, backgrounds, and perspectives—this balance-for-the-better philosophy is key to our success. When paired with our culture of Selfless Excellence and our drive for continuous improvement (2% done), ThoughtSpot cultivates a respectful culture that pushes norms to create world-class products. If you're excited by the opportunity to work with some of the brightest minds in the business and make your mark on a truly innovative company, we invite you to read more about our mission, and apply to the role that's right for you.

ThoughtSpot for All

Building a diverse and inclusive team isn't just the right thing to do for our people, it's the right thing to do for our business. We know we can't solve complex data problems with a single perspective. It takes many voices, experiences, and areas of expertise to deliver the innovative solutions our customers need. At ThoughtSpot, we continually celebrate the diverse communities that individuals cultivate to empower every Spotter to bring their whole authentic self to work. We're committed to being real and continuously learning when it comes to equality, equity, and creating space for underrepresented groups to thrive. Research shows that in order to apply for a job, women feel they need to meet 100% of the criteria while men usually apply after meeting 60%. Regardless of how you identify, if you believe you can do the job and are a good match, we encourage you to apply.